Notice Information
Notice Title
Future Contact Centre Implementation & Support Services
Notice Description
Implementation and support services for a new Cloud Contact Centre in support of FCDO's global operations. 2+1+1 year Call-off Contract awarded under G-Cloud 12
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-27f85a9e-81cf-4426-b4b5-700274cd8d8a
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/a0057f35-9662-4858-abb2-697dddc0a56d
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72200000 - Software programming and consultancy services
72600000 - Computer support and consultancy services
Notice Value(s)
- Tender Value
- £2,211,725 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- £2,211,725 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 11 Jan 20215 years ago
- Submission Deadline
- 14 Dec 2020Expired
- Future Notice Date
- Not specified
- Award Date
- 7 Jan 20215 years ago
- Contract Period
- 8 Jan 2021 - 7 Jan 2025 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- FOREIGN, COMMONWEALTH AND DEVELOPMENT OFFICE
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- SW1A 2AH
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- Not specified
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/a0057f35-9662-4858-abb2-697dddc0a56d
11th January 2021 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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