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Out of Hours Call Handling Service (OOH)

EPPING FOREST DISTRICT COUNCIL

This public procurement record has 1 release in its history.

Award

29 Jul 2026 at 14:16

Award Notice
Summary of the contracting process

The procurement process for the "Out of Hours Call Handling Service (OOH)" was conducted by Epping Forest District Council. This contract falls under the services industry category, specifically focused on call centres. Located in Epping, England (Postal Code: CM16 4BZ), the contract is valued at £30,166. The procurement method was an open procedure, targeting contracts above a specific threshold to ensure wide competition. This process has reached the award stage, with a contract period set from 1st October 2026 to 30th September 2027. The award was made to SPS Doorguard Limited, with the awarding status becoming active on 22nd August 2023.

This tender provides excellent opportunities for businesses specialising in call handling services, particularly small and medium-sized enterprises (SMEs). The one-year contract, with a possibility of extension as specified in the original terms, presents a steady demand for services. The open procedure allows for broad participation, making it an ideal scenario for SMEs looking to expand their contract portfolio and gain reputable client references by partnering with a local government authority such as Epping Forest District Council. Businesses with experience in managing out-of-hours calls can leverage this opportunity to showcase their capabilities and potentially secure a significant role in community services.

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Notice Information

Notice Title

Out of Hours Call Handling Service (OOH)

Notice Description

Contract for Out of Hours Call Handling Service (OOH)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-280d687c-987f-4ec4-94ab-6b8bcf56951c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f9abf98a-4211-4660-9b21-0443a939903a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£30,166 Under £100K
Lots Value
Not specified
Awards Value
£30,166 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jul 20261 weeks ago
Submission Deadline
11 Jul 2023Expired
Future Notice Date
Not specified
Award Date
21 Aug 20232 years ago
Contract Period
30 Sep 2026 - 30 Sep 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
EPPING FOREST DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EPPING
Postcode
CM16 4BZ
Post Town
Chelmsford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH35 West Essex
Delivery Location
Not specified
Local Authority
Epping Forest
Electoral Ward
Epping West & Rural
Westminster Constituency
Epping Forest

Supplier Information

Number of Suppliers
1
Supplier Name

SPS DOORGUARD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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