Award

Zendesk Licences and Consultancy

NHS ENGLAND

This public procurement record has 2 releases in its history.

Award

04 Mar 2025 at 11:26

Award Notice
Award

22 Jun 2023 at 13:18

Award Notice
Summary of the contracting process

The procurement process for "Zendesk Licences and Consultancy" was conducted by NHS England, located at 7 & 8 Wellington Place, Leeds (LS1 4AP). Classified under the IT software package industry category (CPV 48517000), the tender reached the award stage with a total contract value of £833,629 GBP. The procurement method used was selective, specifically a call-off from a framework agreement. Key dates included the tender period end on 16th April 2023 and the contract period from 17th April 2023 to 16th April 2025. This process has been marked as complete, with the final award published on 4th March 2025.

This tender presents a significant opportunity for business growth, particularly for companies specialising in IT software and consultancy services. The awarded supplier, Route 101 Limited, is classified as an SME, hinting at potential suitability for small to medium-sized enterprises with relevant expertise. Due to the broad geographical delivery scope, including the United Kingdom, Europe, British Oversea Territories, Channel Islands, Isle of Man, and Rest of the World, businesses with international operational capabilities could find this tender particularly advantageous for expanding their market reach.

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Notice Information

Notice Title

Zendesk Licences and Consultancy

Notice Description

Zendesk Licences and Consultancy

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-28259598-4eb5-4198-82ef-002d56566a37
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ed395a45-5418-4ac6-8f6b-25b72ede1fcf
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
£833,629 £500K-£1M
Lots Value
Not specified
Awards Value
£1,389,382 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
4 Mar 202511 months ago
Submission Deadline
16 Apr 2023Expired
Future Notice Date
Not specified
Award Date
8 Jun 20232 years ago
Contract Period
16 Apr 2023 - 16 Apr 2025 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS1 4AP
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified
Local Authority
Leeds
Electoral Ward
Hunslet & Riverside
Westminster Constituency
Leeds South

Supplier Information

Number of Suppliers
1
Supplier Name

ROUTE 101

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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