Tender

564 - Customer Relationship Management System

ASTON UNIVERSITY

This public procurement record has 1 release in its history.

Tender

15 Jan 2021 at 14:15

Tender Notice
Summary of the contracting process

Aston University, located in Birmingham, is currently seeking a delivery partner to design, develop, and implement a Customer Relationship Management (CRM) system using Microsoft Dynamics. The tender, titled "564 - Customer Relationship Management System", falls under the software-related services category and is being conducted through an open procurement method. The deadline for submissions is 29th January 2021, with the contract set to commence on 1st April 2021 and lasting until 31st March 2024.

This tender presents significant opportunities for businesses specialising in software development and CRM solutions, particularly those with experience in Microsoft Dynamics. Companies that can provide customised services and demonstrate the ability to tailor workflows to meet Aston's requirements will be well-suited to compete. Furthermore, the selected partner may have the chance to secure additional contracts, fostering long-term business growth in partnership with the university.

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Notice Information

Notice Title

564 - Customer Relationship Management System

Notice Description

The University is seeking to appoint a 3rd party delivery partner to work with the University to design, develop and implement a CRM system using Microsoft Dynamics. The partner would work in partnership with the University's Project Management Office, Digital Services Team and other relevant internal stakeholders to lead the transformation, challenge business processes and implement the technology platform. The successful bidder must have demonstrable experience of designing and architecting solutions without a proprietary 'IP layer' for a Customer Relationship Management System. This includes workflows which are tailored to the University's requirements and 'future proofed' (implementation may develop beyond the initial scope). The University's intentions and objectives are to to appoint a single delivery partner that will: (i) deliver a CRM solution that meets Aston's needs and requirements; and (ii) has the capability to deliver other solutions and projects on the Dynamics platform (and in this context, the University will consider creating Aston a non-exclusive call off contract with the appointed delivery partner which enables Aston to make direct awards of additional contracts at its sole and absolute discretion)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-28278d94-ed8d-40c0-a555-b67b5acc67c8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/afa87095-f4cc-499d-841d-3a19f0f4ef8f
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72212333 - Contact management software development services

72212445 - Customer Relation Management software development services

72212781 - System management software development services

72212982 - Configuration management software development services

72212983 - Development software development services

72230000 - Custom software development services

72260000 - Software-related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 Jan 20215 years ago
Submission Deadline
29 Jan 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2021 - 31 Mar 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ASTON UNIVERSITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B4 7ET
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Nechells
Westminster Constituency
Birmingham Ladywood

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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