Award

Provision of Front Office Counter Service - PS/23/205

DVLA - DRIVER & VEHICLE LICENSING AGENCY

This public procurement record has 2 releases in its history.

AwardUpdate

15 Oct 2024 at 10:10

Award Notice
Award

11 Jan 2024 at 10:37

Award Notice
Summary of the contracting process

The procurement process for the "Provision of Front Office Counter Service - PS/23/205" has been managed by the DVLA - Driver & Vehicle Licensing Agency. This service aims to provide face-to-face assistance for Driver and Vehicle transactions for customers who either cannot or prefer not to use online services. The contract covers several geographic locations, including British Overseas Territories, the Channel Islands, Europe, the Isle of Man, the Rest of the World, and the United Kingdom. The procurement is classified under the customer services industry category and uses a selective procurement method through a call-off from a framework agreement. The contract, valued at £39,900,000 with a minimum value of £26,792,203, is due to commence on 1 April 2024 and will run until 31 March 2026. The tender stage is complete, and the award was made on 15 December 2023.

This tender offers expansive opportunities for large-scale organisations specialising in customer services, particularly those with a strong operational presence across multiple regions including the UK and abroad. Given the contract's substantial value and extensive geographical scope, businesses that can provide robust, scalable solutions for face-to-face customer interactions are well-suited to compete for similar future contracts. The procurement does not favour SMEs or VCSEs, suggesting that larger enterprises are more likely to secure opportunities to grow their business through such high-value contracts with the DVLA.

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Notice Information

Notice Title

Provision of Front Office Counter Service - PS/23/205

Notice Description

The Front Office Counter Service (FOCS) provides face-to-face services for both Driver and Vehicle transactions on behalf of DVLA. The service is for those customers who are unable or are unwilling to use the online service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-28500f9f-1ca7-4251-9cc3-23456b65d9b0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5bf8e7b0-26cc-4965-88a7-a96a27ff4ec1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

Notice Value(s)

Tender Value
£39,900,000 £10M-£100M
Lots Value
Not specified
Awards Value
£26,792,203 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
15 Oct 20241 years ago
Submission Deadline
25 Oct 2023Expired
Future Notice Date
Not specified
Award Date
15 Dec 20232 years ago
Contract Period
31 Mar 2024 - 31 Mar 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DVLA - DRIVER & VEHICLE LICENSING AGENCY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWANSEA
Postcode
SA6 7JL
Post Town
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
Not specified
Local Authority
Swansea
Electoral Ward
Mynydd-bach
Westminster Constituency
Swansea West

Supplier Information

Number of Suppliers
1
Supplier Name

POST OFFICE

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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