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Wisdom, Kofax and Service Delivery - Support Contract

Insolvency Service

This public procurement record has 2 releases in its history.

AwardUpdate

19 Aug 2026 at 16:42

Award Notice
Award

19 Aug 2026 at 16:40

Award Notice
Summary of the contracting process

The Insolvency Service procured maintenance and support services for Wisdom and Kofax, two core applications used for its central electronic document and records management (EDRM) and document capture capabilities. The requirement is classified as document management system services (CPV 48311100). The work supports the organisation’s ability to manage, store, retrieve and capture documents through these applications, rather than the supply of new software or general information technology services. The buying organisation is the Insolvency Service, whose address is in Birmingham. The procurement is categorised as a service and was identified as suitable for small and medium-sized enterprises and voluntary, community and social enterprises.

The procurement is complete and was awarded on 7 August 2026 to Wavenet Limited. The awarded value is £862,156.56, with the contract running from 11 August 2026 to 10 August 2028. The overall estimated value range was £862,156.56 to £1,293,234.84. It used a selective procedure as a call-off from a framework agreement, with submissions due by 1 June 2026 at 12:00. The requirement was treated as a single service procurement rather than being divided into lots. The award is active, and the contract period matches the awarded period. A redacted signed contract is associated with the award.

This award indicates sustained demand from the Insolvency Service for specialist support of established Wisdom and Kofax platforms. Suppliers well placed for comparable work will need practical capability in maintaining and supporting electronic document and records management systems, document capture software, and the operational services that keep these systems reliable for a public-sector organisation. Experience supporting both applications together is particularly relevant, as the requirement covers their combined role in the organisation’s document handling environment. Businesses that can provide structured application support, diagnose issues across connected document workflows, and operate effectively through a public-sector framework route would be credible competitors when this requirement next reaches the market. The stated suitability also indicates that smaller and voluntary-sector providers may be able to participate.

How relevant is this notice?

Notice Information

Notice Title

Wisdom, Kofax and Service Delivery - Support Contract

Notice Description

Maintenance and support for two core applications - Wisdom and Kofax - which together provide the organisation's central Electronic Document and Records Management (EDRM) and document capture capabilities.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-28f15846-62dc-4ced-a92e-8dcdf65e437d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4dca2754-27ce-429f-9bc8-93d2e6e5ab49
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48311100 - Document management system

Notice Value(s)

Tender Value
£1,293,234 £1M-£10M
Lots Value
Not specified
Awards Value
£862,156 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
19 Aug 20261 weeks ago
Submission Deadline
1 Jun 2026Expired
Future Notice Date
Not specified
Award Date
7 Aug 20262 weeks ago
Contract Period
11 Aug 2026 - 10 Aug 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Insolvency Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B4 6FD
Postcode Area
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

Wavenet Limited

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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