Tender

Telephony Replacement Solution

MIDLAND HEART

This public procurement record has 2 releases in its history.

TenderAmendment

26 Jan 2022 at 14:17

Tender Notice
Tender

07 Jan 2022 at 17:08

Tender Notice
Summary of the contracting process

Midland Heart is seeking a cloud-based telephony replacement solution to enhance its digital interactions with customers, suppliers, and stakeholders. This contract, titled "Telephony Replacement Solution," falls under the category of software package and information systems and is being processed via an open procurement method. The tender period concludes on 7th February 2022, and the contract period is set to commence on 1st June 2022, lasting until 31st May 2027. The location of the buyer's operations is Birmingham, West Midlands, with delivery addresses extending across various regions including the United Kingdom and British Overseas Territories.

This tender presents significant growth opportunities for businesses with expertise in cloud communications and telephony services. Companies specialising in software solutions, particularly those focused on digital transformation for contact centres and resilient IT infrastructures, would be well-suited to compete. As Midland Heart is not considering small or voluntary community sector enterprises for this procurement, larger firms with the capacity to implement and support comprehensive telephony systems are encouraged to explore this opportunity.

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Notice Information

Notice Title

Telephony Replacement Solution

Notice Description

Midland Heart need to interact with their customers, suppliers and other stakeholders as effectively and efficiently as possible digitally across multiple channels to achieve their strategic aims. Their legacy on-premise PBX systems have become out of date and are not designed for new technologies or the ever-growing mobile workforce, and therefore require replacing with a resilient, cloud-based platform for the future. They are seeking a cloud-based telephony solution that will not only replace existing on-premise technology across their estate, but also act as an enabler for change delivering significant financial and non-financial benefits. Additional information: Please review all tender documentation as found at https://in-tendhost.co.uk/midlandheart/aspx/Home Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2a722e08-11e8-4782-8e49-db3f564f7e44
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1a2f54a4-68b4-484a-bd57-456d9a15c696
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
26 Jan 20224 years ago
Submission Deadline
7 Feb 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
22 Jun 2022 - 21 Jun 2027 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MIDLAND HEART
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ENGLAND
Postcode
B15 1LZ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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