Award

IAG/Contact Centre/Customer Service apprenticeships

DVSA - DRIVER AND VEHICLE STANDARDS AGENCY

This public procurement record has 1 release in its history.

Award

22 Oct 2025 at 16:16

Award Notice
Summary of the contracting process

The DVSA - Driver and Vehicle Standards Agency has conducted a procurement process titled "IAG/Contact Centre/Customer Service apprenticeships." This tender, under the education and training services category, targets the delivery of apprenticeships for 65 people in Wales, United Kingdom. The procurement process reached the award stage, with the final award decision made on 8 October 2025, and now has an active status. The contract period is set from 20 October 2025 to 19 October 2028, amounting to £285,530. The procurement method was selective, executed through a call-off from a framework agreement. The DVSA, located in Bristol, England, served as the buying organisation.

This tender provides substantial growth opportunities for businesses specialising in education and training services, particularly those capable of delivering comprehensive apprenticeship programmes. Small and medium enterprises are well-positioned to compete, as shown by the successful awarding to Gower College, a SME based in Swansea. Companies involved in vocational training or skill development programmes can leverage this tender to enhance their service portfolio and establish a foothold in regional apprenticeship initiatives. The focus on apprenticeships aligns with current workforce development trends, offering a strategic avenue for growth in the education sector.

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Notice Information

Notice Title

IAG/Contact Centre/Customer Service apprenticeships

Notice Description

IAG/Contact Centre/Customer Service apprenticeships for 65 people

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2af85081-f326-4d35-946e-0fab82732d2b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7fb84433-839c-4b13-b7fd-5e8206482bfa
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80000000 - Education and training services

Notice Value(s)

Tender Value
£285,530 £100K-£500K
Lots Value
Not specified
Awards Value
£285,530 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
22 Oct 20254 months ago
Submission Deadline
8 Oct 2025Expired
Future Notice Date
Not specified
Award Date
7 Oct 20254 months ago
Contract Period
19 Oct 2025 - 19 Oct 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DVSA - DRIVER AND VEHICLE STANDARDS AGENCY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRISTOL
Postcode
BS5 0DA
Post Town
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK51 Bristol, City of
Delivery Location
TLL Wales
Local Authority
Bristol, City of
Electoral Ward
Lawrence Hill
Westminster Constituency
Bristol East

Supplier Information

Number of Suppliers
1
Supplier Name

GOWER COLLEGE

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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