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GB-St. Helens: Contract Award Notice - Sales CRM System

Torus Group

This public procurement record has 1 release in its history.

Award

06 Oct 2026 at 12:30

Award Notice
Summary of the contracting process

Torus Group procured a sales customer relationship management (CRM) software system. The requirement is for a system to support the organisation’s sales customer relationship management; the published description does not set out further functional or implementation scope. The work is classified as a service and is associated with delivery in the North West of England. This is a technology procurement for CRM software rather than a general IT or consultancy requirement.

The procurement is complete and KEAZE LIMITED was selected for the contract. The award was made on 26 June 2026, following a procurement described as using an approved waiver. The estimated tender value and awarded contract value are both £150,007. The contract period runs from 1 July 2026 to 30 June 2029. The earlier tender deadline was 18 June 2026. The process information does not state an evaluation basis or further eligibility requirements; the recorded suitability flags indicate the opportunity was not considered suitable for SMEs or voluntary, community and social enterprises.

This award shows demand from Torus Group for a sales CRM system, with a three-year service requirement delivered in the North West. A supplier seeking to compete for a similar requirement from this buyer would need to demonstrate that its CRM product can support sales customer relationship management and that it can provide the associated service over a multi-year contract. The successful supplier was recorded as a large company, and the procurement was pursued through an approved waiver. This outcome may be most relevant to established CRM software providers with the capacity and delivery experience to serve an organisational customer at this scale. The stated requirement does not identify specific integrations, technical standards, accreditations or implementation services as selection demands.

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Notice Information

Notice Title

GB-St. Helens: Contract Award Notice - Sales CRM System

Notice Description

Provision of a Sales Customer Relationship Management (CRM) System, procured via an approved waiver.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2b9907b2-ec5f-463e-b98b-25312f2d68b1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bdf18fb5-2717-42e8-bf2e-95d3c1c25e75
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
£150,007 £100K-£500K
Lots Value
Not specified
Awards Value
£150,007 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Oct 2026Today
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
26 Jun 20263 months ago
Contract Period
1 Jul 2026 - 30 Jun 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Torus Group
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ST. HELENS
Postcode
WA9 1LD
Postcode Area
Warrington
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD71 East Merseyside
Delivery Location
TLD North West (England)
Local Authority
St. Helens
Electoral Ward
Peasley Cross & Fingerpost
Westminster Constituency
St Helens South and Whiston

Supplier Information

Number of Suppliers
1
Supplier Name

Keaze Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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