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Digital communication services/Cloud-based IT system

East Suffolk District Council

This public procurement record has 2 releases in its history.

AwardUpdate

21 Aug 2026 at 13:21

Award Notice
Award

01 May 2025 at 16:55

Award Notice
Summary of the contracting process

East Suffolk District Council procured digital communication services through a cloud-based IT system. The requirement is classified as software packages and information systems and falls within the services category. The work supports the council’s digital communications and contact-centre operations. Delivery is in the East of England. The contracting authority is East Suffolk District Council, based in Lowestoft. The awarded supplier is 4sight Communications Limited, a large organisation. This is a technology services requirement suited to providers of hosted communications platforms, cloud software, contact-centre systems and associated implementation or support services. The stated title also refers to a Zoom contact centre, indicating that the requirement is centred on cloud-based digital communication rather than physical goods or construction work.

This procurement has been awarded and the tender is complete. It used a selective procedure as a call-off from a framework agreement. The tender submission deadline was 16 April 2025 at 5pm. East Suffolk District Council awarded the contract to 4sight Communications Limited on 25 April 2025. The awarded value is £178,719.89 excluding any unspecified tax treatment, in GBP. The contract runs from 25 April 2025 to 22 October 2028. The award was active when recorded. The published award identifies one supplier and one requirement, with evaluation through the framework call-off route. The opportunity was not marked as suitable for small and medium-sized enterprises or voluntary, community and social enterprises.

For suppliers preparing for a future requirement from East Suffolk District Council, this award demonstrates demand for a substantial cloud-based digital communications and contact-centre service delivered through a framework call-off. A credible competitor would need a reliable hosted platform, strong software and information-systems capability, and experience delivering communications technology for a public-sector organisation. Relevant capability may include contact-centre functionality, cloud deployment, integration, configuration, user support, service management, security and continuity. Suppliers should also be positioned to compete through an established framework route rather than relying only on an open standalone tender. The council’s selection of a large supplier and its decision not to mark the requirement as SME-suitable indicate that evidence of delivery capacity, mature operational support and comparable implementation experience would be important when this type of requirement returns.

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Notice Information

Notice Title

Digital communication services/Cloud-based IT system

Notice Description

This is a contract award notice only

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2b99f679-9523-40dc-8b37-969876a994fc
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b3b89907-366c-41e3-8b17-90e9158b86cf
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£178,719 £100K-£500K
Lots Value
Not specified
Awards Value
£178,719 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Aug 20266 days ago
Submission Deadline
16 Apr 2025Expired
Future Notice Date
Not specified
Award Date
25 Apr 20251 years ago
Contract Period
25 Apr 2025 - 22 Oct 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
East Suffolk District Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LOWESTOFT
Postcode
NR33 0EQ
Postcode Area
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH63 East Suffolk
Delivery Location
Not specified
Local Authority
East Suffolk
Electoral Ward
Kirkley & Pakefield
Westminster Constituency
Lowestoft

Supplier Information

Number of Suppliers
1
Supplier Name

4Sight Communications Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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