Award

Complainant Feed back Survey

PARLIAMENTARY AND HEALTH SERVICE OMBUDSMAN

This public procurement record has 4 releases in its history.

Award

19 Apr 2023 at 08:49

Award Notice
TenderAmendment

21 Mar 2023 at 11:16

Tender Notice
TenderAmendment

21 Mar 2023 at 11:15

Tender Notice
Tender

23 Feb 2023 at 14:32

Tender Notice
Summary of the contracting process

The Parliamentary and Health Service Ombudsman has awarded a contract for the "Complainant Feedback Survey" with a value of £295,050. The procurement method was a limited competitive quotation process. The contract starts on April 19, 2023, and ends on April 18, 2027. The survey services contract is classified under CPV code 79311000 and based in London (SW1P4QP).

This tender provides an opportunity for businesses, especially SMEs, in the survey services industry to engage with the Parliamentary and Health Service Ombudsman. The procurement process has reached the award stage, allowing successful businesses to contribute to monitoring performance against service charter commitments. Interested businesses should note the deadline of March 28, 2023, for the tender period, and the contract value of £295,050 over a four-year period.

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Notice Information

Notice Title

Complainant Feed back Survey

Notice Description

The aim of this survey is to monitor performance against our Service Charter Commitments; a series of statements which describe the level of service which people should experience when dealing with PHSO The procurement will be managed and conducted Via the PHSO procurement portal (Proactis link below) In order to engage you will need to register your organisation where you will find the procurement documents and information relating to the requirement Supplier registration (due-north.com)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2ba136f2-5b44-44d2-9940-a5099f895f19
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/20991b3f-c0b4-4955-8aa8-8e832877b6ac
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Competitive quotation (below threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311000 - Survey services

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
Not specified
Awards Value
£295,050 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Apr 20232 years ago
Submission Deadline
28 Mar 2023Expired
Future Notice Date
Not specified
Award Date
18 Apr 20232 years ago
Contract Period
18 Apr 2023 - 18 Apr 2027 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
PARLIAMENTARY AND HEALTH SERVICE OMBUDSMAN
Contact Name
leslie hopcroft
Contact Email
leslie.hopcroft@ombudsman.org.uk
Contact Phone
03000614221

Buyer Location

Locality
LONDON
Postcode
SW1P 4QP
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
Vincent Square
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

OPINION RESEARCH SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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