Tender

PRJ1258 Diabetes Book and Learn (DBL) - Call Centre

SOUTH EAST LONDON INTEGRATED CARE BOARD (SELICB)

This public procurement record has 2 releases in its history.

Tender

13 Apr 2023 at 13:24

Tender Notice
Tender

05 Apr 2023 at 15:10

Tender Notice
Summary of the contracting process

The South East London Integrated Care Board (SELICB) is inviting bids for a contract to provide a call centre service for Diabetes Type 2 patients in South London. The estimated contract value is £350,000, with a starting date of 1st October 2023 and a tender deadline of 5th May 2023. This opportunity falls under the Health and Social Work Services category and is open for SMEs and VCSEs to compete in an open procedure.

This tender presents a growth opportunity for organisations that can offer dynamic call centre services tailored to diabetes patient needs. Businesses with experience in digital platforms and collaborative service delivery are well-suited. With a contract duration of 18 months and possible extensions, interested organisations must register on the Pro-contract e-tendering portal to express interest and submit bids by the specified deadline.

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Notice Information

Notice Title

PRJ1258 Diabetes Book and Learn (DBL) - Call Centre

Notice Description

On behalf of South East London Integrated Care Board (SELICB) and South West London integrated Care Board (SWLICB), SELICB is seeking an innovative, collaborative partner to provide a dynamic and innovative call centre service which will utilise their digital platform for Diabetes Type 2 patients in South London. This partner will work in collaboration with the ICB, the digital platform provider and the DSE providers, to deliver a proactive and supportive service for people with diabetes from across south London. The call centre provider should have the ability to mobilise in summer 2023 with a go-live date of 1.10.2023. Please refer to the service specification document for further information on the service. The estimated total contract value is 350,000GBP. The Contract will be for an initial period of 18 Months with the possibility of two further extensions of 12 Months at the discretion of the ICB. The service is expected to commence in October 2023. Interested organisation must express an interest via Pro-contract e-tendering portal. Bidders needs to register on Pro-contract if they are not registered already. Once registered, you can express an interest in this project and submit your bid via the e-tendering portal by clicking the following link to this specific project found below. Please note that bids submitted by any other means will not be considered.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2ba961af-f5f9-4012-9777-2f20c115f365
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b94871e5-63b8-4338-bde3-89a5b41b960e
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£350,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Apr 20232 years ago
Submission Deadline
5 May 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Jun 2023 - 31 Dec 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOUTH EAST LONDON INTEGRATED CARE BOARD (SELICB)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 2TZ
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Southwark
Electoral Ward
London Bridge & West Bermondsey
Westminster Constituency
Bermondsey and Old Southwark

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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