Award

Contact Centre System

LICHFIELD DISTRICT COUNCIL

This public procurement record has 2 releases in its history.

AwardUpdate

19 Nov 2024 at 11:55

Award Notice
Award

11 Apr 2022 at 10:23

Award Notice
Summary of the contracting process

Lichfield District Council has completed the procurement process for a "Contact Centre System" under the "Software package and information systems" category, encompassing contact centre and telephony services. The procurement was carried out using a selective method through a framework agreement. The awarded contract, valued at £148,732.46, involves delivery in the West Midlands, United Kingdom, starting from 1 April 2022 and ending on 31 March 2025. The procurement process concluded on 29 March 2022, with the tender stage concluding on the same date, followed by the award notice publication on 11 April 2022.

This tender presents significant opportunities for businesses specialising in software package and information systems, particularly those with solutions for contact centres and telephony. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are especially encouraged to participate, allowing them to leverage such contracts to gain a foothold or expand within the public sector. The successful bidder, 8x8 UK Limited, reflects the potential for large enterprises to secure such contracts, highlighting a diverse range of opportunities for businesses of various scales.

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Notice Information

Notice Title

Contact Centre System

Notice Description

Contact Centre and Telephony

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2becb005-a2bd-4e2b-ab43-6fe932e98b5f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/58eca163-c1a8-4b18-853b-54266abad802
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£148,732 £100K-£500K
Lots Value
Not specified
Awards Value
£148,732 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Nov 20241 years ago
Submission Deadline
29 Mar 2022Expired
Future Notice Date
Not specified
Award Date
28 Mar 20223 years ago
Contract Period
31 Mar 2022 - 31 Mar 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LICHFIELD DISTRICT COUNCIL
Contact Name
Not specified
Contact Email
procurement@lichfielddc.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LICHFIELD
Postcode
WS13 6YY
Post Town
Walsall
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG24 Staffordshire CC
Delivery Location
TLG West Midlands (England)
Local Authority
Lichfield
Electoral Ward
Stowe
Westminster Constituency
Lichfield

Supplier Information

Number of Suppliers
1
Supplier Name

8X8

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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