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023.26 Customer Service Specialist Level 3 - AWARD

Telford & Wrekin Council

This public procurement record has 1 release in its history.

Award

20 Oct 2026 at 23:07

Award Notice
Summary of the contracting process

Telford and Wrekin Council sought a training provider to deliver the Customer Service Specialist Level 3 qualification to a newly recruited care-experienced learner. The requirement is for education and training services, with additional learning requirements forming part of the programme. The learner is to be supported in their new post, and the stated delivery location is Telford, Shropshire. This is a focused, individual training requirement rather than a large-scale training programme. The selected provider is Herefordshire Ludlow and North Shropshire College.

The procurement is complete and was awarded to Herefordshire Ludlow and North Shropshire College on 20 October 2026. The recorded award value is £0. The contract period runs from 21 October 2026 to 31 October 2028. The requirement was competed through a restricted procedure, with participation limited to invited suppliers. The tender deadline was 9 October 2026 at 5pm. The published information identifies the Level 3 training requirement but does not set out an evaluation weighting or separate lot structure.

For a provider considering similar future work with Telford and Wrekin Council, this award demonstrates demand for tailored Level 3 customer service training linked to a care-experienced learner’s move into a new role. A credible competitor would need to deliver the Customer Service Specialist qualification and address the additional learning needs set out for this learner, rather than offer a generic course alone. The requirement is individual in scale, so the ability to provide focused learner support and adapt delivery to a specific employment context is central to the work. The award also shows that the council used a restricted competition for this requirement; suppliers would need to be positioned to participate in an invitation-based process.

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Notice Information

Notice Title

023.26 Customer Service Specialist Level 3 - AWARD

Notice Description

To find a training provider to deliver Customer Service Specialist level 3 to a newly recruited care experienced learner to start in post in November 2026. Please note additional learning requirements outlined in the attached mini competition document.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2cd5142d-1a2f-4904-a321-9ed91012dfde
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/277391c9-03e3-4209-bfb9-2c7227c84beb
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80000000 - Education and training services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
20 Oct 20266 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
20 Oct 20261 weeks ago
Contract Period
21 Oct 2026 - 31 Oct 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Telford & Wrekin Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHROPSHIRE
Postcode
TF3 4JA
Postcode Area
Telford
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG21 Telford and Wrekin
Delivery Location
Not specified
Local Authority
Telford and Wrekin
Electoral Ward
Malinslee & Dawley Bank
Westminster Constituency
Telford

Supplier Information

Number of Suppliers
1
Supplier Name

Herefordshire, Ludlow & North Shropshire College

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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