Award

CA14802 - MyKarbon Customer Portal App for Karbon Homes

KARBON HOMES

This public procurement record has 2 releases in its history.

AwardUpdate

11 Jul 2025 at 18:00

Award Notice
Tender

18 Oct 2024 at 19:12

Tender Notice
Summary of the contracting process

The procurement process led by Karbon Homes focuses on the development of the MyKarbon Customer Portal App. This initiative aims to enhance customer experience through improved digital services, focussing specifically on communication software. The procurement falls under the 'goods' category within the industry, and the project spans various geographical locations, including the United Kingdom and beyond. The open procedure method was utilised, commencing with the tender period ending on 4th November 2024, followed by the contract period set from 31st December 2024 to 30th December 2028. The award update was published on 11th July 2025, with PLENTIFIC LTD selected as the supplier, and the contract holds a value of £2,116,782.

This tender offers significant business growth opportunities for companies specialising in digital communication and contact management software. Particularly, small and medium-sized enterprises (SMEs) can benefit from this procurement due to its openness to newcomers in the industry. By collaborating with a prominent organisation like Karbon Homes, businesses can expand their reach and improve their portfolio by contributing to a high-impact digital enhancement programme. The project facilitates long-term engagement over four years, allowing businesses to refine their expertise and establish themselves in the public procurement sector.

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Notice Information

Notice Title

CA14802 - MyKarbon Customer Portal App for Karbon Homes

Notice Description

One of Karbon's 3 strategic aims is to deliver an excellent customer experience, and part of the focus here is to provide great digital choice to our customers. It's essential that we make it easier, reliable and secure for our customers & that we enable more self-serve opportunities. Our customer portal (MyKarbon) is our primary self-serve route, and we're committed to continue to enhance our digital services offering To access this competition: Registered: Login to https://suppliers.multiquote.com and view the opportunity CA14802. Not registered: Visit https://suppliers.multiquote.com then register and quote CA14802 as the reason for registration. Any queries please contact MultiQuote on 0151 482 9230.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2d5e13b0-0e9f-49f5-a3ff-1bebe0490e54
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ca09f9c9-3909-4ec1-9d2f-d89ecc78e832
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48333000 - Contact management software package

48510000 - Communication software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£2,116,782 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
11 Jul 20257 months ago
Submission Deadline
30 Dec 2024Expired
Future Notice Date
Not specified
Award Date
18 Oct 20241 years ago
Contract Period
31 Dec 2024 - 30 Dec 2028 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
KARBON HOMES
Contact Name
Chris Smith
Contact Email
support@multiquote.com
Contact Phone
0151 482 9230

Buyer Location

Locality
NEWCASTLE
Postcode
NE12 8EG
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
Not specified
Local Authority
North Tyneside
Electoral Ward
Longbenton & Benton
Westminster Constituency
Newcastle upon Tyne North

Supplier Information

Number of Suppliers
1
Supplier Name

PLENTIFIC

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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