Tender

Customer Sentiment Tracking

ORDNANCE SURVEY

This public procurement record has 2 releases in its history.

TenderAmendment

20 Feb 2025 at 13:44

Tender Notice
Tender

20 Feb 2025 at 13:38

Tender Notice
Summary of the contracting process

Ordnance Survey Ltd (OS), Britain's foremost mapping agency, is seeking an innovative supplier for their "Customer Sentiment Tracking" project. This procurement, classified under Research services (CPV 73110000), aims to enhance customer experience insights through advanced technological platforms. OS's head office is located at Adanac Drive, Nursling, Southampton, SO16 0AS, in the South East region of the United Kingdom. The procurement stage is active with an open procedure above the threshold, and the tender period concludes on 21st March 2025 at 12:00 PM. The contract period will commence on 2nd June 2025 and end on 1st June 2028, offering a substantial time frame for project execution.

This tender presents significant business growth opportunities for suppliers that specialise in customer experience management and technological solutions, particularly SMEs. Businesses capable of sustaining and enhancing current customer sentiment tracking, while also providing thought leadership in customer insights, are well-suited to compete for this contract. The successful supplier will help Ordnance Survey drive improvements in key customer contact points and strengthen their existing programme focused on Value, Ease, Reliability, and Quality. This project is ideal for innovative businesses looking to expand their portfolio by partnering with a prestigious national organisation.

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Notice Information

Notice Title

Customer Sentiment Tracking

Notice Description

Ordnance Survey Ltd (OS) is Britain's mapping agency and is responsible for the surveying, production, maintenance and marketing of a wide range of geographic information, relied on by government, business and individuals. Further information on us can be found on our website http://www.os.uk. OS is a private limited company (company registration number 09121572), and the entire share capital is owned by the Department for Science, Innovation and Technology. To help drive customer experience improvements on the customer moments that matter most, OS is seeking an innovative and technologically advanced supplier capable of providing a platform that can generate actionable insights about important aspects of the customer journey/experience. OS currently have a programme of transactional and relational surveys designed to capture key customer contact points and to understand our performance against our customer commitments of Value, Ease, Reliability and Quality. OS are seeking a supplier that can provide continuity of tracking for existing surveys whilst also providing 'thought leadership' to help progress and develop our programme of insight and reinvigorate interest internally about acting on customer feedback. Additional information: The Tender documentation is free to access and download on the following link: Visit https://in-tendhost.co.uk/os to access the (In-tend) supplier portal. If you encounter any difficulties whilst using the system, you can contact our Support team by phoning 0844 2728810 or emailing support@in-tend.co.uk Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2e89d350-74e6-40f8-a3fc-6db9657d6afa
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c2702d6e-eff5-4f91-a2f6-71d7fc111023
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
20 Feb 20251 years ago
Submission Deadline
21 Mar 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
2 Jun 2025 - 1 Jun 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ORDNANCE SURVEY
Contact Name
Caroline Eadie
Contact Email
caroline.eadie@os.uk
Contact Phone
-

Buyer Location

Locality
SOUTHAMPTON
Postcode
SO16 0AS
Post Town
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ36 Central Hampshire
Delivery Location
TLJ South East (England)
Local Authority
Test Valley
Electoral Ward
Chilworth, Nursling & Rownhams
Westminster Constituency
Romsey and Southampton North

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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