Award

NPS Complaints Database

MINISTRY OF JUSTICE

This public procurement record has 1 release in its history.

Award

19 Jul 2024 at 08:23

Award Notice
Summary of the contracting process

The Ministry of Justice has awarded a contract for the NPS Complaints Database. The contract falls under the services category with a total value of £63,840. The procurement method was selective, involving call-off from a framework agreement. The contract period is set from May 1, 2024, to April 30, 2028, with the tender closing on April 18, 2024. The Ministry of Justice, based in London, England, led this procurement process.

This opportunity for business growth is suitable for small and medium enterprises (SMEs) due to the project's scope and focus on database services. Companies in the technology and digital sector that offer complaint logging and tracking solutions can leverage their expertise to compete effectively. The awarded supplier, Ctrl O, will play a crucial role in delivering the NPS Complaints Database service over the contract period.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

NPS Complaints Database

Notice Description

A system for logging and tracking complaints for NPS.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2f14d51e-728c-416e-b8be-2e71cc2edbb1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d6fa29a6-5bf9-442a-be14-36b4f0752d81
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72320000 - Database services

Notice Value(s)

Tender Value
£63,840 Under £100K
Lots Value
Not specified
Awards Value
£63,840 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Jul 20241 years ago
Submission Deadline
18 Apr 2024Expired
Future Notice Date
Not specified
Award Date
4 Jul 20241 years ago
Contract Period
30 Apr 2024 - 30 Apr 2028 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF JUSTICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9AJ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

CTRL O

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-2f14d51e-728c-416e-b8be-2e71cc2edbb1-2024-07-19T09:23:04+01:00",
    "date": "2024-07-19T09:23:04+01:00",
    "ocid": "ocds-b5fd17-2f14d51e-728c-416e-b8be-2e71cc2edbb1",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_369503/1385719",
        "title": "NPS Complaints Database",
        "description": "A system for logging and tracking complaints for NPS.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72320000",
            "description": "Database services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 48880,
            "currency": "GBP"
        },
        "value": {
            "amount": 63840,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2024-04-18T11:41:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2024-05-01T00:00:00+01:00",
            "endDate": "2028-04-30T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-183111",
            "name": "Ministry of Justice",
            "identifier": {
                "legalName": "Ministry of Justice"
            },
            "address": {
                "streetAddress": "102 Petty France",
                "locality": "London",
                "postalCode": "SW1H 9AJ",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "ccmdtechnologyanddigital@justice.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-08826252",
            "name": "Ctrl O",
            "identifier": {
                "legalName": "Ctrl O",
                "scheme": "GB-COH",
                "id": "08826252"
            },
            "address": {
                "streetAddress": "27 Old Gloucester Street, London, WC1N 3AX"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-183111",
        "name": "Ministry of Justice"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-2f14d51e-728c-416e-b8be-2e71cc2edbb1-1",
            "status": "active",
            "date": "2024-07-05T00:00:00+01:00",
            "datePublished": "2024-07-19T09:23:04+01:00",
            "value": {
                "amount": 63840,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-08826252",
                    "name": "Ctrl O"
                }
            ],
            "contractPeriod": {
                "startDate": "2024-05-01T00:00:00+01:00",
                "endDate": "2028-04-30T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/d6fa29a6-5bf9-442a-be14-36b4f0752d81",
                    "datePublished": "2024-07-19T09:23:04+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "description": "n/a",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/2e8c1c20-24aa-4509-a19b-7ba3cd45b954",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}