Notice Information
Notice Title
CJ720 Clearing Contact Centre - RM6116 Network Services 3
Notice Description
To procure a stand-alone Contact Centre solution that will provide the functionality for interactive voice response (IVR), queueing and recording calls with the potential to also support various/omni communication channel functionality ie text, webchat, social media, Whatsapp and email. Using the CCS Network Services 3 RM6116 framework, lot 4c
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-2f1c80bd-9a95-4901-af26-c9263b53065d
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/11eff166-a5a5-467e-9805-d2c358be37a9
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Restricted procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72212510 - Communication software development services
Notice Value(s)
- Tender Value
- £342,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- £342,000 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 18 Apr 20241 years ago
- Submission Deadline
- 14 Apr 2024Expired
- Future Notice Date
- Not specified
- Award Date
- 14 Apr 20241 years ago
- Contract Period
- 15 Apr 2024 - 15 Apr 2027 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LEEDS BECKETT UNIVERSITY
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LEEDS
- Postcode
- LS6 3QW
- Post Town
- Leeds
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE4 West Yorkshire
- Small Region (ITL 3)
- TLE42 Leeds
- Delivery Location
- TLE Yorkshire and The Humber
-
- Local Authority
- Leeds
- Electoral Ward
- Weetwood
- Westminster Constituency
- Leeds Central and Headingley
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/11eff166-a5a5-467e-9805-d2c358be37a9
18th April 2024 - Awarded contract notice on Contracts Finder -
https://www.delta-esourcing.com/delta/respondToList.html?noticeId=848442281
Please follow this link to view the notice.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-2f1c80bd-9a95-4901-af26-c9263b53065d-2024-04-18T14:25:04+01:00",
"date": "2024-04-18T14:25:04+01:00",
"ocid": "ocds-b5fd17-2f1c80bd-9a95-4901-af26-c9263b53065d",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "BIP848442281",
"title": "CJ720 Clearing Contact Centre - RM6116 Network Services 3",
"description": "To procure a stand-alone Contact Centre solution that will provide the functionality for interactive voice response (IVR), queueing and recording calls with the potential to also support various/omni communication channel functionality ie text, webchat, social media, Whatsapp and email. Using the CCS Network Services 3 RM6116 framework, lot 4c",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "72212510",
"description": "Communication software development services"
},
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"region": "Yorkshire and the Humber",
"countryName": "United Kingdom"
}
]
}
],
"value": {
"amount": 342000,
"currency": "GBP"
},
"procurementMethod": "selective",
"procurementMethodDetails": "Restricted procedure",
"tenderPeriod": {
"endDate": "2024-04-15T00:00:00+01:00"
},
"contractPeriod": {
"startDate": "2024-04-16T00:00:00+01:00",
"endDate": "2027-04-15T23:59:59+01:00"
},
"suitability": {
"sme": false,
"vcse": false
},
"mainProcurementCategory": "services"
},
"parties": [
{
"id": "GB-CFS-280684",
"name": "Leeds Beckett University",
"identifier": {
"legalName": "Leeds Beckett University"
},
"address": {
"streetAddress": "Procurement, Bronte Hall, Headingley Campus",
"locality": "Leeds",
"postalCode": "LS6 3QW",
"countryName": "UK"
},
"contactPoint": {
"email": "c.jacklyn@leedsbeckett.ac.uk",
"telephone": "+441138123119"
},
"roles": [
"buyer"
]
},
{
"id": "GB-CFS-155903",
"name": "Vodafone Limited",
"identifier": {
"legalName": "Vodafone Limited"
},
"address": {
"streetAddress": "Vodafone House The Connection Newbury RG14 2FN"
},
"details": {
"scale": "large"
},
"roles": [
"supplier"
]
}
],
"buyer": {
"id": "GB-CFS-280684",
"name": "Leeds Beckett University"
},
"awards": [
{
"id": "ocds-b5fd17-2f1c80bd-9a95-4901-af26-c9263b53065d-1",
"status": "active",
"date": "2024-04-15T00:00:00+01:00",
"datePublished": "2024-04-18T14:25:04+01:00",
"value": {
"amount": 342000,
"currency": "GBP"
},
"suppliers": [
{
"id": "GB-CFS-155903",
"name": "Vodafone Limited"
}
],
"contractPeriod": {
"startDate": "2024-04-16T00:00:00+01:00",
"endDate": "2027-04-15T23:59:59+01:00"
},
"documents": [
{
"id": "1",
"documentType": "awardNotice",
"description": "Awarded contract notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/11eff166-a5a5-467e-9805-d2c358be37a9",
"datePublished": "2024-04-18T14:25:04+01:00",
"format": "text/html",
"language": "en"
},
{
"id": "2",
"documentType": "tenderNotice",
"description": "Please follow this link to view the notice.",
"url": "https://www.delta-esourcing.com/delta/respondToList.html?noticeId=848442281"
}
]
}
]
}