Award

Service Management Tool - Support Hubs

BRITISH TRANSPORT POLICE

This public procurement record has 1 release in its history.

Award

25 Nov 2021 at 16:27

Award Notice
Summary of the contracting process

The procurement process involves the British Transport Police, who have initiated a tender titled "Service Management Tool - Support Hubs." This tender falls under the category of software packages and information systems, with a total value of £336,920 and located in the United Kingdom. The procurement method used is selective, specifically a call-off from a framework agreement. The tender period closed on 1st November 2021, and the contract is set to begin on 15th December 2021, lasting until 14th December 2023.

This tender presents significant growth opportunities for businesses involved in service management tools and software solutions. Companies specialising in innovative software development and IT services are particularly well-suited to compete in this space, especially those with experience in public sector contracts. Given the nature of the contract, smaller firms may benefit from partnerships or collaborations with larger suppliers, as demonstrated by the successful bid from Freshworks Inc., a large-scale supplier in this field.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Service Management Tool - Support Hubs

Notice Description

G-Cloud 12 Call off for Service Management Tool for BTP Support Hubs

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2f469c30-b4e1-4b3b-bb08-380647e873d2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e05bc604-1397-4ff0-b65a-244ccc369905
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£336,920 £100K-£500K
Lots Value
Not specified
Awards Value
£336,920 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
25 Nov 20214 years ago
Submission Deadline
1 Nov 2021Expired
Future Notice Date
Not specified
Award Date
23 Nov 20214 years ago
Contract Period
15 Dec 2021 - 14 Dec 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BRITISH TRANSPORT POLICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
NW1 9LN
Post Town
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
Not specified
Local Authority
Camden
Electoral Ward
Camden Town
Westminster Constituency
Holborn and St Pancras

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-2f469c30-b4e1-4b3b-bb08-380647e873d2-2021-11-25T16:27:35Z",
    "date": "2021-11-25T16:27:35Z",
    "ocid": "ocds-b5fd17-2f469c30-b4e1-4b3b-bb08-380647e873d2",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "BTPCON482",
        "title": "Service Management Tool - Support Hubs",
        "description": "G-Cloud 12 Call off for Service Management Tool for BTP Support Hubs",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 336920,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2021-11-01T17:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2021-12-15T00:00:00Z",
            "endDate": "2023-12-14T23:59:59Z"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/pH2E93Mx",
            "name": "British Transport Police",
            "identifier": {
                "legalName": "British Transport Police",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/pH2E93Mx"
            },
            "address": {
                "streetAddress": "25 Camden Road",
                "locality": "London",
                "postalCode": "NW19LN",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Laura Yarnold",
                "email": "laura.yarnold@btp.pnn.police.uk",
                "telephone": "07711149374"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-148573",
            "name": "Freshworks Inc.",
            "identifier": {
                "legalName": "Freshworks Inc."
            },
            "address": {
                "streetAddress": "2950 S Delaware St Ste 201 San Mateo CA 94403 US"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/pH2E93Mx",
        "name": "British Transport Police"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-2f469c30-b4e1-4b3b-bb08-380647e873d2-1",
            "status": "active",
            "date": "2021-11-23T00:00:00Z",
            "datePublished": "2021-11-25T16:27:35Z",
            "value": {
                "amount": 336920,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-148573",
                    "name": "Freshworks Inc."
                }
            ],
            "contractPeriod": {
                "startDate": "2021-12-15T00:00:00Z",
                "endDate": "2023-12-14T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/e05bc604-1397-4ff0-b65a-244ccc369905",
                    "datePublished": "2021-11-25T16:27:35Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}