Award

Cross Industry Review of Customer Satisfaction measures

DEPARTMENT FOR TRANSPORT : DEPARTMENT FOR TRANSPORT

This public procurement record has 1 release in its history.

Award

12 Jun 2019 at 12:44

Award Notice
Summary of the contracting process

The procurement process involves the Department for Transport in England, which is seeking to conduct a "Cross Industry Review of Customer Satisfaction measures" under the category of "Research and development services and related consultancy services." This contract is part of a selective procurement method, utilising a call-off from a framework agreement. The tender period ended on 7th March 2019, with the contract period commencing on 4th April 2019 and running until 2nd August 2019. The total value of the contract is £31,755 GBP, with the awarded supplier being Populus Limited, a small to medium-sized enterprise (SME) located in London.

This tender presents an opportunity for SMEs specialising in research and consultancy services to engage with the Department for Transport, potentially leading to future contracts in the public sector. Firms with expertise in customer satisfaction measurement, market research, or data analysis would be particularly well-positioned to compete. Businesses that can demonstrate prior experience and innovative approaches to research in the transport sector may find this an excellent opportunity to expand their portfolio and establish long-term relationships with government clients.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Cross Industry Review of Customer Satisfaction measures

Notice Description

Research

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2f997c8e-0eec-45a7-91bb-3e7b31bf2b3e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/169688b2-cf49-4b28-b990-c428244a87f1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£31,755 Under £100K
Lots Value
Not specified
Awards Value
£31,755 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
12 Jun 20196 years ago
Submission Deadline
7 Mar 2019Expired
Future Notice Date
Not specified
Award Date
31 Mar 20196 years ago
Contract Period
3 Apr 2019 - 2 Aug 2019 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR TRANSPORT : DEPARTMENT FOR TRANSPORT
Contact Name
Crown Commercial Service on behalf of Department for Transport : Department for Transport
Contact Email
supplier@crowncommercial.gov.uk
Contact Phone
3450103503

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

POPULUS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-2f997c8e-0eec-45a7-91bb-3e7b31bf2b3e-2019-06-12T13:44:39+01:00",
    "date": "2019-06-12T13:44:39+01:00",
    "ocid": "ocds-b5fd17-2f997c8e-0eec-45a7-91bb-3e7b31bf2b3e",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CCZZ19A15.",
        "title": "Cross Industry Review of Customer Satisfaction measures",
        "description": "Research",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "73000000",
            "description": "Research and development services and related consultancy services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 31755,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2019-03-07T23:59:59Z"
        },
        "contractPeriod": {
            "startDate": "2019-04-04T00:00:00+01:00",
            "endDate": "2019-08-02T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-99325",
            "name": "Department for Transport : Department for Transport",
            "identifier": {
                "legalName": "Department for Transport : Department for Transport"
            },
            "address": {
                "streetAddress": "Floor 9, The Capital Building, Old Hall Street",
                "locality": "Liverpool",
                "postalCode": "L3 9PP",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Crown Commercial Service on behalf of Department for Transport : Department for Transport",
                "email": "supplier@crowncommercial.gov.uk",
                "telephone": "3450103503"
            },
            "details": {
                "url": "https://www.gov.uk/government/organisations/crown-commercial-service"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-117988",
            "name": "Populus Limited",
            "identifier": {
                "legalName": "Populus Limited"
            },
            "address": {
                "streetAddress": "Part 3rd Floor, Northburgh House EC1V 0AT London England"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-99325",
        "name": "Department for Transport : Department for Transport"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-2f997c8e-0eec-45a7-91bb-3e7b31bf2b3e-1",
            "status": "active",
            "date": "2019-04-01T00:00:00+01:00",
            "datePublished": "2019-06-12T13:44:39+01:00",
            "value": {
                "amount": 31755,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-117988",
                    "name": "Populus Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2019-04-04T00:00:00+01:00",
                "endDate": "2019-08-02T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/169688b2-cf49-4b28-b990-c428244a87f1",
                    "datePublished": "2019-06-12T13:44:39+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "awardNotice",
                    "description": "LOA",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/17b7aba8-8601-4648-aef1-778e48c0bd9e",
                    "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
                },
                {
                    "id": "3",
                    "documentType": "contractNotice",
                    "description": "Terms and Conditions",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/c29f9547-a786-45e4-8676-265cdbb1531e",
                    "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
                }
            ]
        }
    ]
}