Award

Public Contact Centre Services - AWARD

OFFICE FOR NATIONAL STATISTICS

This public procurement record has 1 release in its history.

Award

15 Nov 2018 at 16:20

Award Notice
Summary of the contracting process

The Office for National Statistics is currently engaged in the award stage of the procurement process for Public Contact Centre Services, which has been classified under the "Call centre" industry category (CPV code: 79512000). This contract, awarded to Serco Group, comes into effect from 18 October 2018 and will run until 31 December 2021. The tender stipulates that services must be delivered efficiently and scalably, adhering to the specified requirements outlined in the associated documents. The deadline for submission of tenders was 11 April 2018, and all activities related to this procurement are based in Newport, Gwent, United Kingdom.

This contract presents significant opportunities for businesses specialising in contact centre operations, particularly those that can demonstrate industry expertise and scalable services. Companies proficient in managing high-volume customer interactions, including those with experience in the public sector or with capabilities in educational centre operations (CPV code: 80490000), are particularly well-suited to compete. As the produced statistics and services play a crucial role in shaping public policy, successful bidders may also find pathways to expand their roles within government frameworks and similar contracts in the future.

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Notice Information

Notice Title

Public Contact Centre Services - AWARD

Notice Description

This Procurement shall be known as the Public Contact Centre Services (the Services). The Customer intends to appoint a supplier from a framework agreement that will be responsible for the delivery of the Services and provide the Customer with an experienced, industry-led, efficient and scalable contact centre. Full details of the requirements for the Services are provided in the Specification Document contained in Appendix B (the Call Off Contract), Part 2, Schedule 2 of the ITT. Tenderers must ensure they understand the processes that must be followed in order to comply with the Procurement procedure. All Tenders must be completed and submitted in accordance with the terms of the ITT. The Customer is the UK's largest independent producer of official statistics. It is the recognised national statistical institute for the UK and as such the Customer is responsible for collecting and publishing statistics related to the economy, population and society at national, regional and local levels. The Customer also conducts the census in England and Wales every ten years. The main responsibilities of the Customer are: o the collection, compilation, analysis and dissemination of a range of key economic, social and demographic statistics about the UK; o the provision of statistical leadership and methodological advice for the benefit of UK official statistics; and o representation of the UK internationally as the national statistical institute. The Customer is also the only government department with the production of statistics as its main role. The Customer operates independent of ministers and instead reports through the UK Statistics Authority to parliament and the devolved administrations of Scotland, Wales and Northern Ireland.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-302a38a8-f1d0-45ff-9973-b6f602fa8f19
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/741ffdbe-d76b-4ba1-bf25-e19acdf30d5e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

80 - Education and training services

CPV Codes

79512000 - Call centre

80490000 - Operation of an educational centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 Nov 20187 years ago
Submission Deadline
11 Apr 2018Expired
Future Notice Date
Not specified
Award Date
17 Oct 20187 years ago
Contract Period
17 Oct 2018 - 31 Dec 2021 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OFFICE FOR NATIONAL STATISTICS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GWENT
Postcode
NP10 8XG
Post Town
Newport
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL54 Monmouthshire and Newport
Delivery Location
Not specified
Local Authority
Newport
Electoral Ward
Tredegar Park and Marshfield
Westminster Constituency
Newport West and Islwyn

Supplier Information

Number of Suppliers
1
Supplier Name

SERCO GROUP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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