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UKSBS ServiceNow renewal

UK SHARED BUSINESS SERVICES LIMITED

This public procurement record has 3 releases in its history.

AwardUpdate

18 Aug 2026 at 12:14

Award Notice
AwardUpdate

26 Jun 2026 at 12:27

Award Notice
Award

13 Jun 2025 at 20:21

Award Notice
Summary of the contracting process

UK Shared Business Services Limited procured a ServiceNow IT service management (ITSM) solution, covering software packages and information systems for its business operations. The requirement is for the provision and renewal of a ServiceNow-based platform rather than general IT support or standalone hardware. Delivery is associated with UK Shared Business Services’ operations in Swindon, England. The procurement is classified as goods, reflecting the software solution being acquired. The buyer is UK Shared Business Services Limited, a public-sector shared-services organisation. The published scope identifies a ServiceNow ITSM solution as the central requirement, so relevant suppliers are those able to provide, renew and support ServiceNow software in an organisational environment.

This procurement has been completed and awarded. UK Shared Business Services Limited selected SoftCat Plc on 20 May 2025 under the CCS G-Cloud 14 framework, using a selective framework call-off rather than an open competition. The original estimated value was £910,698.12 excluding VAT. The award value was £927,747 excluding VAT, following two recorded variations that increased the value by £6,546.31 and £10,502.57. The award contract runs from 28 June 2025 to 27 June 2027. The tender submission deadline was 20 May 2025 at 5pm. The opportunity was identified as suitable for small and medium-sized enterprises. The award was made to SoftCat Plc, and the procurement is complete.

For suppliers assessing future UK Shared Business Services requirements, this award demonstrates demand for a substantial ServiceNow ITSM software solution procured through the CCS G-Cloud framework. A credible competitor would need to supply and maintain ServiceNow capability for an established public-sector organisation, manage renewal and call-off delivery, and support a contract of significant organisational scale. Experience delivering software and information-system solutions is directly relevant, as is the ability to work within a government framework procurement route. The stated SME suitability indicates that smaller specialist firms could be well placed where they can demonstrate the required ServiceNow expertise, delivery capacity and public-sector procurement readiness. The recorded contract variations also indicate the importance of managing changing requirements and sustaining the service throughout the contract lifecycle.

How relevant is this notice?

Notice Information

Notice Title

UKSBS ServiceNow renewal

Notice Description

***** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION ***** UK Shared Business Services (UKSBS) had a requirement for the provision of a ServiceNow ITSM Solution. This procurement is being concluded under the CCS G-Cloud 14 (RM1557.14) framework. ***** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION ***** Variation 001 has been carried out in accordance with the Call-Off Contract to increase the total value by PS6,546.31 excluding VAT. The new total Contract value will be PS917,244.43 excluding VAT. ***** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION ***** Variation 002 has been carried out in accordance with the Call-Off Contract to increase the total value by PS10,502.57 excluding VAT. The new total Call-Off Contract value will be PS927,747.00 excluding VAT.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3035c8b4-7c73-4c49-b382-ce988dc4c3fc
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/50efebc4-42c1-460d-8719-542b27f8da91
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£910,698 £500K-£1M
Lots Value
Not specified
Awards Value
£927,747 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
18 Aug 20261 weeks ago
Submission Deadline
20 May 2025Expired
Future Notice Date
Not specified
Award Date
20 May 20251 years ago
Contract Period
28 Jun 2025 - 27 Jun 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UK SHARED BUSINESS SERVICES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
S
Postcode
SN2 1UH
Postcode Area
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
Not specified
Local Authority
Swindon
Electoral Ward
Rodbourne Cheney
Westminster Constituency
Swindon North

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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