Tender

to outsource the out of hours community alarm call handling system.fro approx 6 year contract

THE BARNET GROUP LTD

This public procurement record has 1 release in its history.

Tender

21 Aug 2018 at 07:28

Tender Notice
Summary of the contracting process

The Barnet Group Ltd is seeking to outsource its community alarm call handling system through a tender process for a contract lasting approximately six years. The procurement is classified under alarm-monitoring services (CPV code 79711000) and is located in London, United Kingdom. This open procedure tender is currently active, with submissions due by 7th September 2018. The contract period will commence on 1st January 2019 and conclude on 1st January 2025, and interested parties are encouraged to submit their expressions of interest by the deadline.

This tender presents significant opportunities for businesses, especially small and medium-sized enterprises (SMEs), as well as voluntary, community, and social enterprises (VCSEs), to participate in providing vital out-of-hours alarm monitoring services. Companies with experience in call handling, emergency response, and technology integration (particularly those familiar with Jontek and DRAX software) would be particularly well-suited to compete for this contract, which involves managing calls for approximately 4,500 properties and ensuring continuity of services during emergencies and maintenance periods.

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Notice Information

Notice Title

to outsource the out of hours community alarm call handling system.fro approx 6 year contract

Notice Description

PIN to determine if will tender specific community alarm services. review EOI's & shape any tender documentation. Consider: New provider to take all out of hours calls associated with running a community alarm centre (emergency calls, general enquiries, raising repairs for registered social landlords etc) *out of hours from 18:00pm to 08:00am following morning & 24/7 on weekends & all bank holidays *Act as our disaster recovery centre during unforeseen emergencies & system maintenance visits *Intend to retain own call centre to take calls during core hours *Majority of call centre staff would be eligible for TUPE *Use Jontek call handling software for emergency calls & DRAX for fire alarm calls (need a way for data to seamlessly transmit between 2) *Services provided for approx. 4500 properties (5000 connections) *Services provided for approx. 300 lone workers (most normal hours)information or why your organisation wouldn't express an interest is much appreciated

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-312ae32f-a046-4bde-9332-9761e90f9d8b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f9b1d927-ebf4-4b32-bd5c-98fd484e1971
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79711000 - Alarm-monitoring services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Aug 20187 years ago
Submission Deadline
7 Sep 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jan 2019 - 1 Jan 2025 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE BARNET GROUP LTD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
N20 0EJ
Post Town
North London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI71 Barnet
Delivery Location
TLI London
Local Authority
Barnet
Electoral Ward
Whetstone
Westminster Constituency
Chipping Barnet

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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