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Provision of T&T- ITSM Level 1 Support (Service Desk) services

Department of Health and Social Care (T&T)

This public procurement record has 1 release in its history.

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18 Aug 2021 at 13:44

Award Notice
Summary of the contracting process

The Department of Health and Social Care (T&T) is seeking IT Support services under the title "Provision of T&T- ITSM Level 1 Support (Service Desk) services". This procurement falls within the technical computer support services category and is located in London, United Kingdom. The tender process, which is now complete, involved a selective procurement method and was called off from a framework agreement. The contract was awarded on 8th August 2021, with a total value of £4,000,000, and the contract period extends from 2nd August 2021 to 1st August 2022.

This tender presents significant opportunities for businesses specialising in IT support and service desk solutions, particularly for those with the capability to provide 24-hour support. Companies that are agile and can scale their services efficiently to meet the demands of a high-volume public sector client would be well-positioned to compete. The awarded contract to Methods Business and Digital Technology Limited illustrates the potential for growth in this sector, particularly for firms that can demonstrate robust experience in managing government contracts and a solid understanding of public sector purchasing processes.

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Notice Information

Notice Title

Provision of T&T- ITSM Level 1 Support (Service Desk) services

Notice Description

Provision of Requirement 1 - The Provision of Service Desk IT Support and Service Desk Agents (SDAs) for Test and Trace Service Desk on a 24-hour x 365 day basis.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-31465649-d441-477f-873c-be77bcdb08aa
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2b134d97-4b6d-4aff-8e89-fbf1b2ab114e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72611000 - Technical computer support services

Notice Value(s)

Tender Value
£4,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£4,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
18 Aug 20215 years ago
Submission Deadline
1 Aug 2021Expired
Future Notice Date
Not specified
Award Date
8 Aug 20215 years ago
Contract Period
2 Aug 2021 - 1 Aug 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Department of Health and Social Care (T&T)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 0EU
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

Methods Business and Digital Technology Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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