Award

Support for Maritime Training (SMarT) IT Managed Service

MCA - MARITIME AND COASTGUARD AGENCY

This public procurement record has 2 releases in its history.

AwardUpdate

02 Feb 2026 at 11:08

Award

26 Apr 2024 at 16:18

Summary of the contracting process

The Maritime and Coastguard Agency (MCA), based in Southampton, has engaged in a procurement process for providing an IT Managed Service for the Support for Maritime Training (SMarT) application. The procurement falls under the "systems support services" industry category and encompasses a wide geographical delivery area, including the United Kingdom and British Overseas Territories. This selective procurement was executed through a call-off from a framework agreement under Lot 3d of the Crown Commercial Service's Technology Services 3 framework (RM6100), concluding at the award stage. The awarded contract is valued at £704,547 and commenced on 1st April 2024, running until 31st March 2027, with two optional 12-month extensions available.

This tender represents a significant opportunity for businesses involved in IT services, specifically within system support services, to grow their client base by aligning with governmental projects. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) are particularly well-suited to compete and benefit from this procurement due to their optimal scalable solutions that can cater to varied geographical areas. Furthermore, the contract involves continual improvement packages, providing further opportunities for businesses to enhance their service offerings and secure additional revenue streams.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Title

Support for Maritime Training (SMarT) IT Managed Service

Notice Description

The MCA had a requirement for a contract to provide an IT managed service to the newly developed SMarT application to ensure that the services are secure and functional and maintained. A 2-year contract has been let for the provision of an IT Managed Service including support and maintenance, Incident Management, Problem Management, Change Management and Service Requests for the SMarT portal. Two 12-month optional extensions have been included in the contract. Provision for continual improvement packages to be costed and agreed on a case-by-case basis. An allowance of PS200k has been allowed within the contract, in addition to the 2-year fixed price. This opportunity was open to all suppliers under Lot 3d of the Crown Commercial Service's Technology Services 3 framework (RM6100).

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-31656322-0d1a-4f71-8e3e-a5282bb866be
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6c44402a-4825-4609-9373-e16b9830296f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72253200 - Systems support services

Notice Value(s)

Tender Value
£704,547 £500K-£1M
Lots Value
Not specified
Awards Value
£704,547 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
2 Feb 20263 months ago
Submission Deadline
7 Mar 2024Expired
Future Notice Date
Not specified
Award Date
27 Mar 20242 years ago
Contract Period
31 Mar 2024 - 31 Mar 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
MCA - MARITIME AND COASTGUARD AGENCY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SOUTHAMPTON
Postcode
SO15 1EG
Post Town
Southampton
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ32 Southampton
Delivery Location
Not specified

Local Authority
Southampton
Electoral Ward
Banister & Polygon
Westminster Constituency
Southampton Itchen

Supplier Information

Number of Suppliers
1
Supplier Name

MADE TECH

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-31656322-0d1a-4f71-8e3e-a5282bb866be-2026-02-02T11:08:43Z",
    "date": "2026-02-02T11:08:43Z",
    "ocid": "ocds-b5fd17-31656322-0d1a-4f71-8e3e-a5282bb866be",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_411275/1349704",
        "title": "Support for Maritime Training (SMarT) IT Managed Service",
        "description": "The MCA had a requirement for a contract to provide an IT managed service to the newly developed SMarT application to ensure that the services are secure and functional and maintained. A 2-year contract has been let for the provision of an IT Managed Service including support and maintenance, Incident Management, Problem Management, Change Management and Service Requests for the SMarT portal. Two 12-month optional extensions have been included in the contract. Provision for continual improvement packages to be costed and agreed on a case-by-case basis. An allowance of PS200k has been allowed within the contract, in addition to the 2-year fixed price. This opportunity was open to all suppliers under Lot 3d of the Crown Commercial Service's Technology Services 3 framework (RM6100).",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72253200",
            "description": "Systems support services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 704547,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2024-03-07T11:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2024-04-01T00:00:00+01:00",
            "endDate": "2027-03-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-180697",
            "name": "MCA - Maritime and Coastguard Agency",
            "identifier": {
                "legalName": "MCA - Maritime and Coastguard Agency"
            },
            "address": {
                "streetAddress": "Spring Place, 105 Commercial Road",
                "locality": "Southampton",
                "postalCode": "SO15 1EG",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "contracts@mcga.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-202152",
            "name": "MADE TECH LIMITED",
            "identifier": {
                "legalName": "MADE TECH LIMITED"
            },
            "address": {
                "streetAddress": "4 O'Meara Street, LONDON, SE1 1TE, UNITED KINGDOM"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-180697",
        "name": "MCA - Maritime and Coastguard Agency"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-31656322-0d1a-4f71-8e3e-a5282bb866be-1",
            "status": "active",
            "date": "2024-03-27T00:00:00Z",
            "datePublished": "2024-04-26T17:18:07+01:00",
            "value": {
                "amount": 704547,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-202152",
                    "name": "MADE TECH LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2024-04-01T00:00:00+01:00",
                "endDate": "2027-03-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/6c44402a-4825-4609-9373-e16b9830296f",
                    "datePublished": "2024-04-26T17:18:07+01:00",
                    "format": "text/html",
                    "language": "en",
                    "dateModified": "2026-02-02T11:08:43Z"
                },
                {
                    "id": "2",
                    "description": "n/a",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/04f9b125-dad0-4e41-ad68-88115c22e787",
                    "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
                }
            ]
        }
    ]
}