Award

UK SBS PS18260 - Department for Business, Energy and Industrial Strategy : Emergency Consumer Advice Line

UK SHARED BUSINESS SERVICES LIMITED

This public procurement record has 1 release in its history.

Award

20 Mar 2019 at 13:03

Award Notice
Summary of the contracting process

The procurement process involves the UK Shared Business Services Limited as the buying organisation, which is contracting for the service titled "Emergency Consumer Advice Line" under the Department for Business, Energy and Industrial Strategy. This service falls within the call centre industry category and is located in the British Overseas Territories as well as other areas including the United Kingdom and Europe. The procurement stage is currently complete, with the contract awarded on 22nd February 2019, and the contract period set to commence on 1st April 2019 and conclude on 31st March 2020. The total value of the contract is approximately £99,950, having been procured through a selective method under the Crown Commercial Services Framework RM3815.

This tender presents a significant opportunity for businesses specialising in call centre services, particularly those looking to expand their public sector contracts. Companies that are well-suited to compete include small to medium-sized enterprises (SMEs) with expertise in delivering consumer advice services and support. Engaging in this contract could not only enhance a business's profile within the public procurement landscape but also facilitate growth through ongoing contracts and experience with government entities.

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Notice Information

Notice Title

UK SBS PS18260 - Department for Business, Energy and Industrial Strategy : Emergency Consumer Advice Line

Notice Description

******This is not a call for Competition*****Contract was procured through competition via Crown Commercial Services Framework RM3815 Contact Centre Services for the provision of an Emergency Consumer Advice line for the Department for Business, Energy and Industrial Strategy

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-31a3c6ee-cb4c-4024-b45b-2725fd0a2f12
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ee1e7660-ee32-4261-b734-0e07826a4554
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£99,950 Under £100K
Lots Value
Not specified
Awards Value
£99,950 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
20 Mar 20196 years ago
Submission Deadline
30 Jan 2019Expired
Future Notice Date
Not specified
Award Date
22 Feb 20197 years ago
Contract Period
31 Mar 2019 - 31 Mar 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UK SHARED BUSINESS SERVICES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWINDON
Postcode
SN2 1FF
Post Town
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
Not specified
Local Authority
Swindon
Electoral Ward
Rodbourne Cheney
Westminster Constituency
Swindon North

Supplier Information

Number of Suppliers
1
Supplier Name

SITEL

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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