Award

Helpdesk System

NOTTINGHAM UNIVERSITY HOSPITALS NHS TRUST

This public procurement record has 1 release in its history.

Award

29 Apr 2024 at 07:45

Award Notice
Summary of the contracting process

The Nottingham University Hospitals NHS Trust has recently awarded a contract for a Helpdesk System to Freshworks Technologies UK Limited. The procurement method was selective, involving a call-off from a framework agreement. The contract value is £35,700, with a contract period from April 1, 2024, to March 31, 2025. The tender period ended on March 22, 2024. The procurement falls under the services category, and the contract is for helpdesk and support services in the United Kingdom.

This tender for a Helpdesk System by Nottingham University Hospitals NHS Trust creates an opportunity for technology companies specialising in customer support services. Businesses offering helpdesk solutions, particularly those focusing on omnichannel customer support platforms like Freshworks, would be well-suited to compete. The selective procurement method from a framework agreement implies a pre-qualified pool of competitors, making it essential for companies to showcase their capabilities in delivering exceptional customer support and innovative technology solutions to secure similar contracts in the future.

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Notice Information

Notice Title

Helpdesk System

Notice Description

Freshworks' omnichannel customer-support platform consists of FreshDesk (Email,Social), FreshChat (chat), FreshCaller (telephony) and Freddy (AI/BOTS). It enables teams to deliver exceptional customer support due to better customer visibility, increased productivity, team-collaboration and richer reporting. It is intuitive, configurable and offers value through flexible pricing plans to suit customers of all sizes.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-31f2721c-f0a4-4d5c-8cca-f6339e641b32
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a77aae8d-e18f-4e7f-a4bc-a6deeaa3d113
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253000 - Helpdesk and support services

72253100 - Helpdesk services

Notice Value(s)

Tender Value
£35,700 Under £100K
Lots Value
Not specified
Awards Value
£35,700 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Apr 20241 years ago
Submission Deadline
22 Mar 2024Expired
Future Notice Date
Not specified
Award Date
28 Feb 20241 years ago
Contract Period
31 Mar 2024 - 31 Mar 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NOTTINGHAM UNIVERSITY HOSPITALS NHS TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NOTTINGHAM
Postcode
NG5 1PB
Post Town
Nottingham
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF14 Nottingham
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Nottingham
Electoral Ward
Sherwood
Westminster Constituency
Nottingham East

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS TECHNOLOGIES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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