Award

Integrated Microsoft Teams Telephony with Direct Routing

O F W A T

This public procurement record has 1 release in its history.

Award

26 May 2023 at 22:14

Award Notice
Summary of the contracting process

The buying organisation, O F W A T, has awarded a contract for "Integrated Microsoft Teams Telephony with Direct Routing" under the Communications network category. The procurement method used was selective call-off from a framework agreement. The procurement timeline had a tender period ending on January 19, 2023, with a contract period from February 6, 2023, to February 5, 2025. The contract value is £12,450 in GBP. The project delivery includes Teams Voice Direct Routing, voicemail services, and training for the Ofwat IT team. The delivery addresses are in the West Midlands and London.

This tender process for the integrated telephony solution by O F W A T presents an opportunity for businesses in the services sector. Small and medium-sized enterprises (SMEs) are well-suited to compete, as indicated by the suitability criteria. Businesses offering telephony and IT services, specifically related to Microsoft Teams integration, would find this tender relevant. The award to Charterhouse Voice & Data Limited signifies a successful contract outcome, showcasing the potential for growth through public procurement opportunities.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Integrated Microsoft Teams Telephony with Direct Routing

Notice Description

Awarded using Crown Commercial Service Network Services 2 (RM3808) (Lot 5 IP Telephony) Framework Agreement. Requirement: Integrated Microsoft Teams Telephony with Direct Routing Ofwat's existing telephony solution is a cloud-based service hosted in government data centres, however, it is not Microsoft Teams integrated. It will be a new solution for Ofwat to replace their existing non-Teams integrated solution based on SIP and PSTN. * Teams Voice Direct Routing to integrate with the Teams solution now used widely across the organisation. * Voicemail for everyone. * Multiple hunt groups and pickup groups. * We have approximately 300 users, however this may increase and decrease slightly. These may require porting from the existing provider. * There is no requirement for hardware. Project Delivery and Transition to Service * To be laid out and delivered within the stated timescales. * Training to be delivered to the Ofwat IT team on how to engage with Supplier for requests, support and account team. Also, enable some basic support of the solution up to a first line level, for example, how to add and remove phone numbers, assign/unassign numbers. The team consists of 8 people, 2 - 3 of which would require this training.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-321e3506-c58b-40c9-a6d4-8d64bbe9dc8a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/16034a52-2ba6-4984-9488-ea03ee441b72
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32412000 - Communications network

Notice Value(s)

Tender Value
£12,450 Under £100K
Lots Value
Not specified
Awards Value
£12,450 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
26 May 20232 years ago
Submission Deadline
19 Jan 2023Expired
Future Notice Date
Not specified
Award Date
30 Jan 20233 years ago
Contract Period
6 Feb 2023 - 5 Feb 2025 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
O F W A T
Contact Name
Lena Cluxton
Contact Email
lena.cluxton@ofwat.gov.uk
Contact Phone
0121 644 7534

Buyer Location

Locality
BIRMINGHAM
Postcode
B5 4UA
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England), TLI London
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

CHARTERHOUSE VOICE & DATA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-321e3506-c58b-40c9-a6d4-8d64bbe9dc8a-2023-05-26T23:14:41+01:00",
    "date": "2023-05-26T23:14:41+01:00",
    "ocid": "ocds-b5fd17-321e3506-c58b-40c9-a6d4-8d64bbe9dc8a",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "PROC.02.0170",
        "title": "Integrated Microsoft Teams Telephony with Direct Routing",
        "description": "Awarded using Crown Commercial Service Network Services 2 (RM3808) (Lot 5 IP Telephony) Framework Agreement. Requirement: Integrated Microsoft Teams Telephony with Direct Routing Ofwat's existing telephony solution is a cloud-based service hosted in government data centres, however, it is not Microsoft Teams integrated. It will be a new solution for Ofwat to replace their existing non-Teams integrated solution based on SIP and PSTN. * Teams Voice Direct Routing to integrate with the Teams solution now used widely across the organisation. * Voicemail for everyone. * Multiple hunt groups and pickup groups. * We have approximately 300 users, however this may increase and decrease slightly. These may require porting from the existing provider. * There is no requirement for hardware. Project Delivery and Transition to Service * To be laid out and delivered within the stated timescales. * Training to be delivered to the Ofwat IT team on how to engage with Supplier for requests, support and account team. Also, enable some basic support of the solution up to a first line level, for example, how to add and remove phone numbers, assign/unassign numbers. The team consists of 8 people, 2 - 3 of which would require this training.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "32412000",
            "description": "Communications network"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 12450,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2023-01-19T10:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2023-02-06T00:00:00Z",
            "endDate": "2025-02-05T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-GOR-D240",
            "name": "O F W A T",
            "identifier": {
                "legalName": "O F W A T",
                "scheme": "GB-GOR",
                "id": "D240"
            },
            "address": {
                "streetAddress": "7 Hill Street",
                "locality": "BIRMINGHAM",
                "postalCode": "B5 4UA",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Lena Cluxton",
                "email": "lena.cluxton@ofwat.gov.uk",
                "telephone": "0121 644 7534"
            },
            "details": {
                "url": "https://www.ofwat.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-02804354",
            "name": "Charterhouse Voice & Data Limited",
            "identifier": {
                "legalName": "Charterhouse Voice & Data Limited",
                "scheme": "GB-COH",
                "id": "02804354"
            },
            "address": {
                "streetAddress": "17 St Helen's Place London EC3A 6DG"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-GOR-D240",
        "name": "O F W A T"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-321e3506-c58b-40c9-a6d4-8d64bbe9dc8a-1",
            "status": "active",
            "date": "2023-01-30T00:00:00Z",
            "datePublished": "2023-05-26T23:14:41+01:00",
            "value": {
                "amount": 12450,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-02804354",
                    "name": "Charterhouse Voice & Data Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2023-02-06T00:00:00Z",
                "endDate": "2025-02-05T23:59:59Z"
            },
            "description": "Awarded value is excluding VAT",
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/16034a52-2ba6-4984-9488-ea03ee441b72",
                    "datePublished": "2023-05-26T23:14:41+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}