Notice Information
Notice Title
Customer Relationship Management System in the Leisure Sector
Notice Description
West Lancashire Borough Council is seeking interest from suppliers of customer relationship management (CRM) systems for the Leisure Services Department. The current facilities are as follows: 1. Nye Bevan Pool, Skelmersdale 2. Park Pool, Ormskirk 3. Burscough Racquet & Fitness Centre The facilities are currently operated on behalf of the Council by a leisure management contractor. The Council intends to operate and manage the facilities in-house from 1st October 2023. The Council requires the new CRM system to be implemented and fully functional by that date, including all necessary training and testing.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-32342f76-8f8b-48c6-bc85-01a3e4d47961
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/d7c34692-d983-4980-a44d-214da88fffeb
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48445000 - Customer Relation Management software package
Notice Value(s)
- Tender Value
- £180,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 28 May 20232 years ago
- Submission Deadline
- 22 Jun 2023Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 1 Jul 2023 - 1 Jul 2026 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- WEST LANCASHIRE BOROUGH COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- ORMSKIRK
- Postcode
- L39 2DE
- Post Town
- Liverpool
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD4 Lancashire
- Small Region (ITL 3)
- TLD47 Chorley and West Lancashire
- Delivery Location
- Not specified
-
- Local Authority
- West Lancashire
- Electoral Ward
- Ormskirk East
- Westminster Constituency
- West Lancashire
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/d7c34692-d983-4980-a44d-214da88fffeb
28th May 2023 - Opportunity notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-32342f76-8f8b-48c6-bc85-01a3e4d47961-2023-05-28T13:46:49+01:00",
"date": "2023-05-28T13:46:49+01:00",
"ocid": "ocds-b5fd17-32342f76-8f8b-48c6-bc85-01a3e4d47961",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "WLANCS001-DN672232-63804472",
"title": "Customer Relationship Management System in the Leisure Sector",
"description": "West Lancashire Borough Council is seeking interest from suppliers of customer relationship management (CRM) systems for the Leisure Services Department. The current facilities are as follows: 1. Nye Bevan Pool, Skelmersdale 2. Park Pool, Ormskirk 3. Burscough Racquet & Fitness Centre The facilities are currently operated on behalf of the Council by a leisure management contractor. The Council intends to operate and manage the facilities in-house from 1st October 2023. The Council requires the new CRM system to be implemented and fully functional by that date, including all necessary training and testing.",
"datePublished": "2023-05-28T13:46:49+01:00",
"status": "active",
"classification": {
"scheme": "CPV",
"id": "48445000",
"description": "Customer Relation Management software package"
},
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"postalCode": "L39 2DE"
},
{
"countryName": "British Oversea Territories"
},
{
"countryName": "Channel Islands"
},
{
"countryName": "Europe"
},
{
"countryName": "Isle of Man"
},
{
"countryName": "Rest of the World"
},
{
"countryName": "United Kingdom"
}
]
}
],
"value": {
"amount": 180000,
"currency": "GBP"
},
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"tenderPeriod": {
"endDate": "2023-06-22T14:00:00+01:00"
},
"contractPeriod": {
"startDate": "2023-07-02T00:00:00+01:00",
"endDate": "2026-07-01T23:59:59+01:00"
},
"suitability": {
"sme": true,
"vcse": true
},
"mainProcurementCategory": "services",
"documents": [
{
"id": "1",
"documentType": "tenderNotice",
"description": "Opportunity notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/d7c34692-d983-4980-a44d-214da88fffeb",
"datePublished": "2023-05-28T13:46:49+01:00",
"format": "text/html",
"language": "en"
},
{
"id": "2",
"description": "Advert",
"url": "https://procontract.due-north.com/Advert?advertId=4f21a394-53fd-ed11-8123-005056b64545"
}
]
},
"parties": [
{
"id": "GB-CFS-247129",
"name": "West Lancashire Borough Council",
"identifier": {
"legalName": "West Lancashire Borough Council"
},
"address": {
"streetAddress": "52 Derby STreet",
"locality": "Ormskirk",
"postalCode": "L39 2DE",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Catherine Kirwan",
"email": "ProcurementInstructions@westlancs.gov.uk"
},
"details": {
"url": "http://www.westlancs.gov.uk/"
},
"roles": [
"buyer"
]
}
],
"buyer": {
"id": "GB-CFS-247129",
"name": "West Lancashire Borough Council"
}
}