Award

Ofwat and Consumer Council for Water research on customer licence condition

O F W A T

This public procurement record has 1 release in its history.

Award

23 Dec 2022 at 10:00

Award Notice
Summary of the contracting process

The buying organisation, OFWAT, has awarded a contract for qualitative research on customer licence conditions in the market research services industry. The tender titled "Ofwat and Consumer Council for Water research on customer licence condition" had a contract value of £69,950 and procurement method as selective. The tender period ended on 11th November 2022, with a contract period starting on 29th November 2022 and ending on 31st March 2023 in Birmingham, England.

This award presents an opportunity for small and medium-sized enterprises (SMEs) in the services sector to participate in market research services for OFWAT. Businesses well-suited to compete would have expertise in qualitative research with household water customers and an understanding of customers' expectations regarding water and wastewater companies. The contract is awarded to WALNUT UNLIMITED LTD with a contract start date of 29th November 2022 until 31st March 2023.

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Notice Information

Notice Title

Ofwat and Consumer Council for Water research on customer licence condition

Notice Description

This ITT is for qualitative research with household water customers. Objectives: The objectives of the research are to understand: * Customers' expectations of water and wastewater companies in relation to specific areas of customer service and support. * Customer views on what principles the new licence condition should include. * Customer views on the guidance proposed to support the interpretation of the licence condition - for example, specific questions on the expectations within the guidance. * The range and diversity of views that customers have in relation to this (including any differences in views between groups of customers).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-32b0e973-10e7-4403-aac7-250be8f77a63
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/464dced2-7ac9-4929-856f-3188344f0b8f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
£69,950 Under £100K
Lots Value
Not specified
Awards Value
£69,950 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Dec 20223 years ago
Submission Deadline
11 Nov 2022Expired
Future Notice Date
Not specified
Award Date
23 Nov 20223 years ago
Contract Period
29 Nov 2022 - 31 Mar 2023 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
O F W A T
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B5 4UA
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

WALNUT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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