Award

Appointment of Market Research Partners - Customer satisfaction

LEGAL OMBUDSMAN

This public procurement record has 1 release in its history.

Award

27 Jun 2017 at 10:57

Award Notice
Summary of the contracting process

The Legal Ombudsman is seeking Market Research Partners for a contract titled "Appointment of Market Research Partners - Customer satisfaction," aimed at enhancing customer feedback mechanisms for their complaint handling services. This procurement process, which is currently in the Award stage, is classified under the market and economic research industry (CPV code: 79300000). The tender originally closed on 20th January 2017. The contract has an estimated value of £56,000 and is located in the West Midlands, England, with the contract period running from 1st April 2017 to 31st March 2018.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) to engage with a public sector organisation focused on improving its service delivery. Businesses with expertise in market research, particularly those capable of gathering and analysing customer satisfaction data, would be well-suited to compete for this opportunity. The procurement method employed is a direct award, which may appeal to businesses looking for streamlined entry into public procurement engagements.

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Notice Information

Notice Title

Appointment of Market Research Partners - Customer satisfaction

Notice Description

The Legal Ombudsman exists to make it simpler for consumers of legal services to access an independent expert to resolve complaints. From January 2015 we expanded our jurisdiction to accept complaints about Claims Management Companies (CMCs). The Legal Ombudsman aims to provide a complaint handling service that is fair, accessible, easy to use and focused on resolving complaints informally and quickly. We continually aim to improve the services we provide and we have recently undertaken work to identify our key service standards which need to be measured in order to monitor, track and improve our performance. In order to do this, it is essential that we capture customer feedback and opinion in a robust and timely manner.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-32c34585-5f49-4810-9f55-b349700088a5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/12483b56-fe9f-453b-aaf7-9be8dc902b4f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79300000 - Market and economic research; polling and statistics

Notice Value(s)

Tender Value
£56,000 Under £100K
Lots Value
Not specified
Awards Value
£56,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
27 Jun 20178 years ago
Submission Deadline
20 Jan 2017Expired
Future Notice Date
Not specified
Award Date
15 Feb 20179 years ago
Contract Period
31 Mar 2017 - 31 Mar 2018 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LEGAL OMBUDSMAN
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WOLVERHAMPTON
Postcode
WV1 9WJ
Post Town
Wolverhampton
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG39 Wolverhampton
Delivery Location
TLG West Midlands (England)
Local Authority
Wolverhampton
Electoral Ward
Heath Town
Westminster Constituency
Wolverhampton North East

Supplier Information

Number of Suppliers
1
Supplier Name

ICM RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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