Award

GB-LowestoftLowestoft: Cefas RFQ for the Provision of Service Desk Software

CEFAS

This public procurement record has 1 release in its history.

Award

23 Jan 2018 at 11:33

Award Notice
Summary of the contracting process

The Cefas, located in Lowestoft, UK, successfully awarded a contract titled "GB-LowestoftLowestoft: Cefas RFQ for the Provision of Service Desk Software" on 22nd January 2018. This procurement falls under the services category, specifically focusing on IT software packages and information systems. The procurement process was conducted via an open procedure, and the contract, valued at £30,000, will commence on 31st January 2018 and conclude on 1st April 2021. Businesses interested in competing in this market should note that the tender period closed on 22nd January 2018.

This contract presents a robust opportunity for IT service providers, particularly those specialising in cloud-based software solutions or support systems aligned with the ITIL framework. Companies offering advanced service desk software that can integrate with existing infrastructures, like Microsoft systems, would be particularly well-suited. Additionally, the Cefas has indicated that the contract may be suitable for small and medium enterprises (SMEs), further encouraging a diverse range of bidders to participate in future tenders.

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Notice Information

Notice Title

GB-LowestoftLowestoft: Cefas RFQ for the Provision of Service Desk Software

Notice Description

The Cefas Service Desk provides an IT support service to internal and external customers (and wishes to procure a new/replacement Service Desk support solution/suite to support the logging and escalation of incidents and requests for services. The existing system has been an essential tool for both resolving customer queries and reviewing the performance of Cefas IT services for both internal and external customers in the past, however Cefas would like to take advantage of advancements in new technology and software solutions available and are looking for a cloud based solution, aligned to the ITIL framework which integrates with our existing infrastructure (including Microsoft Windows Active Directory and Microsoft SCCM). In addition to the above, the preferred solution needs to initially provide 30 analyst licences to distribute between our Service Desk, IT Services and Application Development teams that provides a wider functionality other than that the basic customer level of access. FOR FULL DETAILS DOWNLOAD THE FULL TENDER PACKAGE AT https://www.delta-esourcing.com/respond/8MVJFD9TX4 Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-32e01026-485f-4692-bc50-bbfed7db333f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6842b635-91c0-40ef-a55b-54639201cdf8
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

48517000 - IT software package

Notice Value(s)

Tender Value
£30,000 Under £100K
Lots Value
Not specified
Awards Value
£30,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Jan 20188 years ago
Submission Deadline
22 Jan 2018Expired
Future Notice Date
Not specified
Award Date
22 Jan 20188 years ago
Contract Period
31 Jan 2018 - 1 Apr 2021 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CEFAS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LOWESTOFT
Postcode
NR33 0HT
Post Town
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH63 East Suffolk
Delivery Location
Not specified
Local Authority
East Suffolk
Electoral Ward
Kirkley & Pakefield
Westminster Constituency
Lowestoft

Supplier Information

Number of Suppliers
1
Supplier Name

ALEMBA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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