Award

Social Media Monitoring Tool

CARE QUALITY COMMISSION

This public procurement record has 1 release in its history.

Award

26 Nov 2021 at 14:14

Summary of the contracting process

The Care Quality Commission has successfully awarded a contract for a Social Media Monitoring Tool, valued at £39,120, focused on communication and multimedia software. The procurement process was carried out through a selective method, specifically a call-off from a framework agreement. The contract period spans from 1st November 2021 to 31st October 2022, with the procurement stage reaching completion on 29th October 2021, following the tender period that ended on 2nd August 2021. This process took place in Newcastle upon Tyne, England.

This procurement offers significant opportunities for small and medium-sized enterprises (SMEs) that specialise in communication technology and social media solutions. Companies providing CRM and engagement monitoring tools would find this particularly relevant, as the Care Quality Commission seeks to enhance its capability to manage queries and evaluate proactive engagement on social media platforms. Such businesses are well-positioned to compete for similar future contracts, especially within the public sector, given their focus on services in the technology and social media landscape.

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Notice Title

Social Media Monitoring Tool

Notice Description

CQC require a tool that can provide both social media CRM and engagement monitoring to enable us to effectively handle large volumes of queries received through our corporate social media accounts, and to track and evaluate the success of our proactive engagement activities on social media.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-32ef06a6-7afa-41cf-acd4-0ee3cab3a1a3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/492afa39-339f-4a34-9356-c2352ed94bd1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48500000 - Communication and multimedia software package

Notice Value(s)

Tender Value
£39,120 Under £100K
Lots Value
Not specified
Awards Value
£39,120 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Nov 20214 years ago
Submission Deadline
1 Aug 2021Expired
Future Notice Date
Not specified
Award Date
28 Oct 20214 years ago
Contract Period
1 Nov 2021 - 31 Oct 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
CARE QUALITY COMMISSION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE-UPON-TYNE
Postcode
NE1 1NB
Post Town
Newcastle upon Tyne
Country
England

Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
Not specified

Local Authority
Newcastle upon Tyne
Electoral Ward
Monument
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

MELTWATER (UK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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