Award

Ofwat and Consumer Council for Water State of the Water Nation Survey

O F W A T

This public procurement record has 1 release in its history.

Award

06 Oct 2022 at 13:03

Award Notice
Summary of the contracting process

The tender titled "Ofwat and Consumer Council for Water State of the Water Nation Survey" was awarded by O F W A T. The procurement method was selective with a value of GBP 20,250. The tender period ended on 28th July 2021, and the contract period started on 9th August 2021 and ended on 30th November 2021. The procurement stage was in the award phase as of the latest update on 6th October 2022. The industry category for this contract was market research services, and the contracting authority is based in Birmingham, England.

This tender, conducted by O F W A T and the Consumer Council for Water, offers a valuable opportunity for businesses in the market research services sector targeting customers in the West Midlands and London regions of the United Kingdom. Businesses with expertise in quantitative research and survey methodologies, especially those focusing on household water customers, would be well-suited to compete for this contract. The focus on customer knowledge, engagement, and behaviour related to water presents a growth opportunity for businesses looking to contribute insights to shape communication and policy strategies in the water sector.

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Notice Information

Notice Title

Ofwat and Consumer Council for Water State of the Water Nation Survey

Notice Description

We are working together to develop insights on customers' knowledge, actions and behaviour. This will inform our communications and policy work. The ITT is for quantitative research with household water customers (i.e. household water bill payers, not business customers). The survey will look at customer knowledge, engagement, actions and priorities in relation to water. This includes questions on how they use water, their understanding of the water industry and their water company, and their perceptions of this. Objectives: The objectives of this survey are: * Develop a strong evidence base for what household customers know, think and do in relation to water and the water sector - set this out in context of key indicators; * Provide evidence that can be analysed by England/Wales and a range of socio-demographics; * Develop questions that can be used for a longer-term tracker; * Be more than the sum of its parts: use cross analysis to better understand groups of customers and their similarities and differences. The survey should complement existing research. CCW conduct an annual 'Water Matters' survey. Questions should only be repeated on both surveys if they are particularly essential for cross-tabulations. Approach: We expect the research to include: 1. An online survey of approx. 15-20 minutes. The survey should consist of: * A nationally representative sample of at least 2,000 customers (bill payers or joint bill payers) in England and 500 customers in Wales. * A booster sample of 300 ethnic minority customers - including Black, Asian and other ethnic minorities. 2. A smaller telephone survey of 100 interviews among parts of the population who are less well represented online (the digitally excluded). The telephone survey for the digitally excluded would be broadly comparable to the online survey, but developed to draw out the perceptions and experiences of people who are digitally excluded, and the questions adapted where necessary to work well in a telephone format. The telephone sample should have good geographical coverage of England and Wales but would not be representative. The telephone survey is expected to be 15-20 minutes. Scope: The questionnaire is likely to include questions on: * Knowledge and engagement * Favourability and trust * Priorities for the services provided by water/sewerage companies * Awareness of and need for specific additional services provided by water companies * Behaviour - water use and disposal of things down the sink or toilet * Environmental priorities

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3314467e-5cb0-4932-a23c-71f44152e9b7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0cd4de88-a41c-42e1-93f3-2b2afd029cbf
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
£20,250 Under £100K
Lots Value
Not specified
Awards Value
£20,250 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Oct 20223 years ago
Submission Deadline
28 Jul 2021Expired
Future Notice Date
Not specified
Award Date
12 Aug 20214 years ago
Contract Period
15 Aug 2021 - 30 Nov 2021 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
O F W A T
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B5 4UA
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England), TLI London
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

SAVANTA GROUP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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