Award

P253 - Contact Centre Transformation

WESTMINSTER CITY COUNCIL

This public procurement record has 1 release in its history.

Award

17 Feb 2025 at 16:08

Award Notice
Summary of the contracting process

Westminster City Council has completed the procurement process for the "P253 - Contact Centre Transformation" project. This tender aimed to implement the Microsoft Dynamics 365 Contact Centre Solution, classified under the industry category of call centres (CPV: 79512000). The procurement process was selective and utilised a call-off from a framework agreement. The total value of the contract is GBP 412,652.8. The tender period ended on 16th October 2024, with the contract running from 7th February 2025 to 6th February 2029. The contract involves service delivery in London, United Kingdom.

This tender presents a substantial opportunity for businesses specialising in contact centre solutions, especially those with experience in implementing technologies such as Microsoft Dynamics 365. Small and Medium-sized Enterprises (SMEs) as well as Voluntary, Community, and Social Enterprises (VCSEs) are recognised as suitable to participate. The successful award demonstrates a significant growth potential for companies in relevant industries, offering long-term service engagements and visibility with a prominent local authority like Westminster City Council. The contract was awarded to TTEC Consulting (UK) Limited, highlighting their capacity to deliver extensive contact centre transformation projects.

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Notice Information

Notice Title

P253 - Contact Centre Transformation

Notice Description

To implement Microsoft Dynamics 365 Contact Centre Solution

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-33459b56-d758-4af8-bdb9-b473b88e3340
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3096adf4-91c4-47c2-9985-c59b3de3218e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£412,652 £100K-£500K
Lots Value
Not specified
Awards Value
£412,652 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Feb 20251 years ago
Submission Deadline
16 Oct 2024Expired
Future Notice Date
Not specified
Award Date
7 Feb 20251 years ago
Contract Period
7 Feb 2025 - 6 Feb 2029 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WESTMINSTER CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1E 6QP
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

TTEC CONSULTING (UK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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