Tender

Provision of Customer Survey

NHS RESOLUTION

This public procurement record has 1 release in its history.

Tender

07 Sep 2017 at 16:45

Summary of the contracting process

NHS Resolution is seeking to procure customer survey services through an open tender titled "Provision of Customer Survey." The contract, valued at approximately £80,000, aims to develop a partnership approach with scheme members by investigating the causes and outcomes of compensation claims. This procurement process is currently active, with submissions due by 29 September 2017. The contract is expected to start on 11 December 2017 and last until 10 December 2020, serving locations including the United Kingdom and British Overseas Territories.

This tender presents a significant opportunity for businesses in the market research and customer survey sectors, particularly small and medium-sized enterprises (SMEs) and voluntary and community sector enterprises (VCSEs). Companies that specialise in customer satisfaction assessments and economic research will find this contract aligns well with their capabilities, allowing them to contribute to NHS Resolution’s goal of managing indemnity costs effectively. Engaging in this tender could lead to fruitful partnerships and long-term collaborations within the healthcare sector.

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Notice Title

Provision of Customer Survey

Notice Description

NHS Resolution wish to procure for the provision of customer survey services in order to develop a 'partnership' approach with the members of our schemes by determining the causes and outcomes of compensation claims with the goal to ultimately stem the rising cost of indemnity cover.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-344ae008-358c-49f8-b39c-fbd5624c2791
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f1b5e9be-1338-4dd6-8b5f-2f5a54171299
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79300000 - Market and economic research; polling and statistics

79310000 - Market research services

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£80,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Sep 20178 years ago
Submission Deadline
29 Sep 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
11 Dec 2017 - 10 Dec 2020 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NHS RESOLUTION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1W 9SZ
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
Pimlico North
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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