Award

C385927 IT Service Management Tooling

NHS BUSINESS SERVICES AUTHORITY

This public procurement record has 1 release in its history.

Award

22 Sep 2025 at 13:58

Award Notice
Summary of the contracting process

The NHS Business Services Authority (NHSBSA), based in Newcastle upon Tyne, has completed the procurement process for the "C385927 IT Service Management Tooling" project. This procurement falls under the industry category of software package and information systems, specifically CPV code 48000000. The procurement method was selective, utilising a call-off from a framework agreement, with a total contract value of £2,100,000. The related tender period concluded on 18th February 2025, and the contract commenced on 1st April 2025, lasting until 31st March 2029. The award, announced on 22nd September 2025, was granted to Softcat Plc.

This tender presents significant opportunities for businesses specialising in IT service management tools, particularly those capable of integrating asset discovery, license management, workflow, and automation solutions tailored to transformation objectives. While the awarded contract has been completed, similar future procurements could provide growth opportunities for large-scale businesses suited for delivering complex, integrated IT solutions. Companies looking to expand in the public sector, especially those familiar with NHS frameworks, would be well-positioned for similar opportunities in this field.

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Notice Information

Notice Title

C385927 IT Service Management Tooling

Notice Description

The main purpose of this contract is to replace and implement an IT service management, asset discovery and license management solution, by February 2026 when the extended contracts will expire (Contract expiry is the main driver for change). This will provide the NHSBSA with an opportunity to implement an integrated solution that will support the mitigation of risks around license and asset management as well as exploiting workflow and automation functionality in line with the IT Service Management strategy and our transformation objectives in this space.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-345068d7-688d-4ed4-a6d1-2ba732083ebc
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f379c665-c24d-4bda-8228-d3aa6e4fa6a8
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Not specified
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£2,100,000 £1M-£10M
Lots Value
Not specified
Awards Value
£2,100,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
22 Sep 20255 months ago
Submission Deadline
18 Feb 2025Expired
Future Notice Date
Not specified
Award Date
24 Aug 20256 months ago
Contract Period
31 Mar 2025 - 31 Mar 2029 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS BUSINESS SERVICES AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE15 8NY
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
Not specified
Local Authority
Newcastle upon Tyne
Electoral Ward
Lemington
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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