Award

Department for Business and Trade - Zendesk 2024 - 2026

DEPARTMENT FOR INTERNATIONAL TRADE

This public procurement record has 1 release in its history.

Award

30 Oct 2024 at 12:36

Summary of the contracting process

The Department for International Trade has completed the procurement process for the provision of Zendesk Ticketing Software, covering the period from 2024 to 2026. The procurement, titled "Department for Business and Trade - Zendesk 2024 - 2026," falls under the industry category of industry-specific software packages (CPV code 48100000). This selective procurement method, carried out via a call-off from a framework agreement, was initiated with a tender period ending on 29 October 2024. The contract, valued at £122,054.4, has been awarded to Zendesk Inc. The delivery locations cover a wide range, including British Overseas Territories, Channel Islands, Europe, Isle of Man, the United Kingdom, and other regions worldwide. The contract period starts on 22 November 2024 and concludes on 21 November 2026.

This tender presents significant opportunities for businesses specialising in software and IT services. Companies that can provide reliable and industry-specific software solutions are well-suited to compete for similar contracts. The involvement of SMEs is encouraged, indicating a particular suitability for small to medium-sized enterprises looking to expand their market reach and establish or strengthen relationships with governmental bodies. Engaging in such contracts can offer sustained business growth through long-term partnerships and continued service provision in the public sector.

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Notice Title

Department for Business and Trade - Zendesk 2024 - 2026

Notice Description

Provision of Zendesk Ticketing Software for The Department for Business and Trade.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3479c906-7264-4a37-8da2-8f36af57a83b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/27d70489-cfb0-4a99-91d2-6a836cea7c01
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48100000 - Industry specific software package

Notice Value(s)

Tender Value
£122,054 £100K-£500K
Lots Value
Not specified
Awards Value
£122,054 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
30 Oct 20241 years ago
Submission Deadline
29 Oct 2024Expired
Future Notice Date
Not specified
Award Date
30 Oct 20241 years ago
Contract Period
22 Nov 2024 - 21 Nov 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR INTERNATIONAL TRADE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2DY
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

ZENDESK

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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