Award

Anti Corruption and Abuse Communications Service Framework

BLUELIGHT COMMERCIAL

This public procurement record has 1 release in its history.

Award

05 Mar 2024 at 19:10

Award Notice
Summary of the contracting process

The BlueLight Commercial has awarded a contract for the provision of an Anti Corruption and Abuse Communications Service Framework. This service will allow the public to confidentially report information about police corruption and abuse through a dedicated reporting line. The contract is valued at £17 million, with a contract period starting on 1st December 2023 and ending on 31st October 2027. The procurement method used was an open procedure, and the tender deadline was on 25th August 2023. The service is intended to be available for all UK policing organisations, providing 24/7 support across various communication channels.

This contract presents an opportunity for businesses experienced in call centre services and working within policing and criminal justice sectors. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are particularly encouraged to engage. The contract aims to strengthen measures against police misconduct and ensure public trust in law enforcement. Businesses with capabilities to deliver 24/7 support for police-related issues and maintain high levels of confidentiality are well-suited to compete for this contract.

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Notice Information

Notice Title

Anti Corruption and Abuse Communications Service Framework

Notice Description

BlueLight Commercial are seeking a suitably qualified and experienced provider with extensive experience of working within policing and criminal justice to embed a bespoke and dedicated 0800 or freephone number for the public to use, which to enable them to confidentially report information about any member of the police workforce who they believe are taking advantage of their role and/or abusing their position of power. This may be for a variety of reasons including financial or sexual purposes, or behaviour that is motivated by prejudice. Due to the nature of this requirement and a commitment from both the APCC and NPCC to deal proactively with matters of suspected corruption, there is an expectation that the reporting line will be fully operational by the This requirement is essential to the public to ensure that UK Poling has easily accessible, effective and robust measures in place, to investigate, monitor and record inappropriate behaviours by police officers/police staff. This service must ensure 100% anonymity to enable members of the public who report wrongdoing to have the option to remain 100% anonymous, this will encourage those who would not ordinarily make a complaint or highlight issues as it will provide method of doing so without fear of details being taken. The service must adopt a 24/7 365 capability and provide a single service for all of UK policing. This service is intended to be delivered to one successful provider. It is intended to create a framework where Forces and Policing Organisations across the UK, including Police Scotland, Police Service of Northen Ireland and Non-Home Office Forces will be able to call off and utilise the successful provider to then deliver services across that force. The provider must also be able to operate across different mediums (phone/online/mobile).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-34b98800-d343-4f58-b474-87ba0ed45f52
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0e09cd19-84d4-4794-8772-c5ae12b33c6e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£2,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£17,000,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
5 Mar 20241 years ago
Submission Deadline
25 Aug 2023Expired
Future Notice Date
Not specified
Award Date
5 Mar 20241 years ago
Contract Period
1 Dec 2023 - 31 Oct 2027 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BLUELIGHT COMMERCIAL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B4 6AT
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

CRIMESTOPPERS TRUST T/A TREBLE5 TREBLE1

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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