Award

Capability Query Management

CABINET OFFICE

This public procurement record has 2 releases in its history.

AwardUpdate

04 Nov 2025 at 14:19

Award Notice
Award

04 Nov 2025 at 13:55

Award Notice
Summary of the contracting process

The procurement process involves the Cabinet Office as the buying organisation, with the project titled "Capability Query Management" under the industry category of IT services, specifically consulting, software development, Internet, and support. The location of delivery is the United Kingdom, and the procurement method employed is selective, specifically a call-off from a framework agreement. The procurement stage is complete, with the contract being awarded to Freshworks Inc. The contract period runs from 18th August 2023 to 31st July 2025, having been initiated after the tender period concluded on 8th August 2023. The total contract value has reached £260,828 after a value uplift, reflecting the project's significance in addressing team workload issues and enhancing response times.

This tender presents significant opportunities for businesses specialising in IT services, particularly those involved in consulting and software development. Companies that can provide innovative query management solutions to streamline operations and improve efficiency stand to benefit greatly. However, the procurement was not specifically suited for SMEs or VCSEs. Large-scale enterprises like Freshworks Inc have already taken advantage of this opportunity, demonstrating the potential for substantial contracts within the IT services sector. For businesses aiming to enhance their portfolio and engage with government projects, similar tenders represent valuable opportunities for expansion and visibility in the industry.

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Notice Information

Notice Title

Capability Query Management

Notice Description

Value uplift of PS49,586, taking the Total Contract Value to PS260,828.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-34e2f426-2201-4b0c-8eb0-febb2f9bbb7a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/21ffe936-fc84-46be-9da4-af938156366a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£260,828 £100K-£500K
Lots Value
Not specified
Awards Value
£260,828 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
4 Nov 20253 months ago
Submission Deadline
8 Aug 2023Expired
Future Notice Date
Not specified
Award Date
4 Nov 20253 months ago
Contract Period
17 Aug 2023 - 31 Jul 2025 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CABINET OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2AS
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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