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Patient Appointment Reminder and Notification Software Licences

West Suffolk NHS Foundation Trust

This public procurement record has 1 release in its history.

Award

11 May 2026 at 14:30

Award Notice
Summary of the contracting process

The West Suffolk NHS Foundation Trust has completed its procurement process for a "Patient Appointment Reminder and Notification Software Licences." This procurement falls under the services category with a focus on medical information systems. The project, located in Bury St Edmunds, United Kingdom, was conducted using a selective procurement method through a call-off from a framework agreement. The relevant contract is valued at £29,207 and spans from 19 November 2025 to 18 November 2026. The award phase concluded with NETCALL TECHNOLOGY LIMITED being selected as the supplier. It is noteworthy that this tender involves services that improve digital patient engagement by providing automated reminders via SMS and email.

This tender offers significant opportunities for businesses specialising in digital communication platforms and medical information systems, especially those able to integrate automated solutions within existing frameworks. While the procurement method was selective, indicating a preference for certain providers possibly through a pre-existing framework, businesses that can demonstrate innovation in digital patient communication technologies or have similar framework agreements could be well-positioned for future opportunities of this nature. Participation in such tenders can provide significant growth potential for businesses looking to establish a foothold in the healthcare technology sector.

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Notice Information

Notice Title

Patient Appointment Reminder and Notification Software Licences

Notice Description

Software licences for a patient appointment reminder and notification solution delivered within an existing digital engagement platform. The solution supports automated reminders and communications via SMS, email, and other digital channels to notify patients of upcoming appointments and service updates.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-35674dd2-0896-4a3e-816e-f546c69abf09
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/72471037-8fb3-4022-92fb-64800a4d4505
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48814000 - Medical information systems

Notice Value(s)

Tender Value
£29,207 Under £100K
Lots Value
Not specified
Awards Value
£29,207 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
11 May 20264 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
9 Jan 20268 months ago
Contract Period
19 Nov 2025 - 18 Nov 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
West Suffolk NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BURY ST EDMUNDS
Postcode
IP33 2QZ
Postcode Area
Ipswich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH64 West Suffolk
Delivery Location
Not specified
Local Authority
West Suffolk
Electoral Ward
Southgate
Westminster Constituency
Bury St Edmunds and Stowmarket

Supplier Information

Number of Suppliers
1
Supplier Name

Netcall Technology Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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