Award

Contact Centre technical resource

UK HEALTH SECURITY AGENCY

This public procurement record has 2 releases in its history.

Award

24 Dec 2021 at 09:30

Award Notice
Award

16 Aug 2021 at 07:13

Award Notice
Summary of the contracting process

The UK Health Security Agency recently completed a procurement process for "Contact Centre technical resource," aimed at enhancing the support for its existing Contact Centre capabilities. This project falls under the business services category, specifically classified as law, marketing, consulting, recruitment, printing, and security services, with a contract value of £89,288.21. The tender was initiated under a selective procurement method, utilising a call-off from a framework agreement. The contract period spans from 19 July 2021 to 19 January 2022, and the awarded supplier for this contract is Venn Group Ltd, based in London.

This tender represents significant opportunities for businesses involved in consultancy and support services tailored to contact centre operations. Companies that have experience in providing technical resources, customer service solutions, or operational enhancements in similar settings would be particularly well-suited to engage in future tenders of this nature. Given the focus on government contracts for essential services, firms looking to expand in the public sector should closely monitor such opportunities to leverage their capabilities and expertise effectively.

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Notice Information

Notice Title

Contact Centre technical resource

Notice Description

Provision of support to the current Contact Centre capability for Trace

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3719f2c9-5665-4e7a-91c9-4331dd641a86
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f3d749af-e6d6-4971-b48f-5cfd82329d62
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
£89,288 Under £100K
Lots Value
Not specified
Awards Value
£178,382 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Dec 20214 years ago
Submission Deadline
18 Jul 2021Expired
Future Notice Date
Not specified
Award Date
1 Aug 20214 years ago
Contract Period
18 Jul 2021 - 19 Jan 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UK HEALTH SECURITY AGENCY
Additional Buyers

DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)

Contact Name
Procurement Operations, Procurement operations
Contact Email
procurement.operations@dhsc.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1H 0EU
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

VENN GROUP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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