Award

Customer Experience Strategy

EAST WEST RAILWAY COMPANY LIMITED

This public procurement record has 2 releases in its history.

AwardUpdate

24 Aug 2021 at 09:27

Award Notice
Award

12 Aug 2021 at 10:24

Award Notice
Summary of the contracting process

The East West Railway Company Limited has successfully completed a procurement process for the "Customer Experience Strategy". This project falls under the services industry, specifically focusing on customer survey services and general management consultancy. The contract, valued at £100,000, was awarded following a selective procurement method through a call-off from a framework agreement. The contract period spanned from 3rd August 2020 to 1st May 2021, with the award decision published on 12th August 2021. The delivery address for the services is located in Milton Keynes, postal code MK9 1FB.

This procurement presents significant opportunities for businesses involved in customer experience consultancy and surveys to expand their portfolio and gain valuable exposure. Companies with expertise in management consultancy services, particularly those capable of delivering customer survey services, would be well-suited to compete for similar future contracts. Engaging in such tenders can enhance a business's profile within the industry and foster growth through collaboration with established entities like the East West Railway Company Limited.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Customer Experience Strategy

Notice Description

Customer Experience Strategy

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-373a65a1-73b5-49b9-abeb-227372b3e693
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b75962d9-390d-4a52-b491-5ca319864bf3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342310 - Customer survey services

79411000 - General management consultancy services

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
£100,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Aug 20214 years ago
Submission Deadline
3 Jul 2020Expired
Future Notice Date
Not specified
Award Date
26 Jul 20205 years ago
Contract Period
2 Aug 2020 - 1 May 2021 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
EAST WEST RAILWAY COMPANY LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MILTON KEYNES
Postcode
MK9 1FB
Post Town
Milton Keynes
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ12 Milton Keynes
Delivery Location
Not specified
Local Authority
Milton Keynes
Electoral Ward
Central Milton Keynes
Westminster Constituency
Milton Keynes Central

Supplier Information

Number of Suppliers
1
Supplier Name

QUADRANGLE RESEARCH GROUP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-373a65a1-73b5-49b9-abeb-227372b3e693-2021-08-24T10:27:36+01:00",
    "date": "2021-08-24T10:27:36+01:00",
    "ocid": "ocds-b5fd17-373a65a1-73b5-49b9-abeb-227372b3e693",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CT0448",
        "title": "Customer Experience Strategy",
        "description": "Customer Experience Strategy",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79342310",
            "description": "Customer survey services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "79411000",
                "description": "General management consultancy services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "MK9 1FB"
                    },
                    {
                        "postalCode": "MK9 1FB"
                    }
                ]
            }
        ],
        "value": {
            "amount": 100000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2020-07-03T16:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2020-08-03T00:00:00+01:00",
            "endDate": "2021-05-01T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/wYhA5sbz",
            "name": "EAST WEST RAILWAY COMPANY LIMITED",
            "identifier": {
                "legalName": "EAST WEST RAILWAY COMPANY LIMITED",
                "scheme": "GB-SRS",
                "id": "supplierregistration.cabinetoffice.gov.uk/wYhA5sbz"
            },
            "address": {
                "streetAddress": "ONE, GRAFTON MEWS,MIDSUMMER BOULEVARD",
                "locality": "MILTON KEYNES",
                "postalCode": "MK9 1FB",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "Commercial@eastwestrail.co.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-08064640",
            "name": "QUADRANGLE RESEARCH GROUP LIMITED",
            "identifier": {
                "legalName": "QUADRANGLE RESEARCH GROUP LIMITED",
                "scheme": "GB-COH",
                "id": "08064640"
            },
            "address": {
                "streetAddress": "Butlers Wharf Building,36 Shad Thames LONDON SE1 2YE GB"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/wYhA5sbz",
        "name": "EAST WEST RAILWAY COMPANY LIMITED"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-373a65a1-73b5-49b9-abeb-227372b3e693-1",
            "status": "active",
            "date": "2020-07-27T00:00:00+01:00",
            "datePublished": "2021-08-12T11:24:26+01:00",
            "value": {
                "amount": 100000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-08064640",
                    "name": "QUADRANGLE RESEARCH GROUP LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2020-08-03T00:00:00+01:00",
                "endDate": "2021-05-01T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/b75962d9-390d-4a52-b491-5ca319864bf3",
                    "datePublished": "2021-08-12T11:24:26+01:00",
                    "format": "text/html",
                    "language": "en",
                    "dateModified": "2021-08-24T10:27:36+01:00"
                }
            ]
        }
    ]
}