Award

Common Customer Experience Architecture Services

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

30 Apr 2025 at 07:22

Summary of the contracting process

The procurement process for "Common Customer Experience Architecture Services" was led by the Department for Work and Pensions, a key UK government body based in London. This contract, classified under "Computer-related services", reflects the procurement stage of 'Award' as of 30th April 2025. The procurement method used was selective, specifically a call-off from a framework agreement. The tender was valued at £799,480, with a contract period from 22nd April 2025 to 21st April 2026. The services were intended for delivery across multiple locations, including the British Overseas Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom. Accenture (UK) Limited was the awarded supplier, with the announcement of the award on 17th April 2025.

This tender offers substantial growth opportunities for companies specialising in digital and architectural services, particularly those equipped to deliver complex digital experiences across diverse geographical locations. SMEs and VCSEs were encouraged to participate, highlighting the inclusive nature of the procurement process. The call-off from a framework agreement indicates that firms already on the framework stand a better chance of success, but it also provides leverage to those seeking partnerships with framework-listed entities. The substantial contract value and the focus on enhancing digital experiences for a governmental body underscore significant business development potential for firms in this industry.

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Notice Title

Common Customer Experience Architecture Services

Notice Description

Provision of architecture services to support the DWP Common Digital Experience team.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3794e0ec-a049-4553-a200-44ce3f796258
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/72c88233-f9be-47ab-b3cb-15a8366fa4a1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72500000 - Computer-related services

Notice Value(s)

Tender Value
£799,480 £500K-£1M
Lots Value
Not specified
Awards Value
£399,740 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
30 Apr 202510 months ago
Submission Deadline
8 Apr 2025Expired
Future Notice Date
Not specified
Award Date
16 Apr 202510 months ago
Contract Period
21 Apr 2025 - 21 Apr 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9NA
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

ACCENTURE (UK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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