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AI Virtual Agent for South Norfolk District Council - Variation

SUFFOLK COASTAL DISTRICT COUNCIL AND WAVENEY DISTRICT COUNCIL

This public procurement record has 1 release in its history.

Award

21 Jul 2026 at 16:11

Award Notice
Summary of the contracting process

The procurement process for the AI Virtual Agent for South Norfolk District Council has reached the award stage with the contract being awarded to ICS AI Ltd. Managed by the buyer, Suffolk Coastal District Council and Waveney District Council, this process falls under the services category focusing on software package and information systems. Located in the East of England, the contract, which was initially part of a framework agreement, signifies a variation to a previous contract. The procurement method utilized was a selective call-off from a framework agreement, with a contract duration from 1st August 2025 to 31st July 2027. The total value of the contract is £106,229.20. Significant dates include the tender period ending on 30th July 2025 and the award publication date on 21st July 2026.

This contract provides substantial opportunities for small and medium-sized enterprises (SMEs) as it aligns well with businesses that specialize in AI solutions and software systems development. Given the selective nature of the procurement method, companies with framework agreements in place, particularly those adept at engaging with local government software requirements, are well-suited to compete. The focus on enhancing district council services with innovative technology solutions offers a valuable growth avenue for businesses specializing in cutting-edge information systems. Additionally, the successful completion of projects like this can further bolster a supplier's portfolio in public sector software services.

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Notice Information

Notice Title

AI Virtual Agent for South Norfolk District Council - Variation

Notice Description

This is a Contract Award Notice (Variation) for South Norfolk District Council Additional information: This is a Contract Award Notice for a Variation to the original call off contract.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3823b8d3-29ef-4eec-b577-841f80e8e8d9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/dfd1afc1-1bd1-4fb5-a364-242e910d6eb8
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£106,229 £100K-£500K
Lots Value
Not specified
Awards Value
£106,229 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Jul 20262 weeks ago
Submission Deadline
30 Jul 2025Expired
Future Notice Date
Not specified
Award Date
29 Jul 20251 years ago
Contract Period
31 Jul 2025 - 31 Jul 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SUFFOLK COASTAL DISTRICT COUNCIL AND WAVENEY DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WOODBRIDGE
Postcode
IP12 4AU
Post Town
Ipswich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH63 East Suffolk
Delivery Location
Not specified
Local Authority
East Suffolk
Electoral Ward
Woodbridge
Westminster Constituency
Suffolk Coastal

Supplier Information

Number of Suppliers
1
Supplier Name

ICS AI

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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