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AI Virtual Agent for South Norfolk District Council - Variation

East Suffolk Council

This public procurement record has 1 release in its history.

Award

21 Jul 2026 at 17:11

Award Notice
Summary of the contracting process

Suffolk Coastal District Council and Waveney District Council procured an AI virtual agent as a software and information systems service. The requirement is a variation to the original call-off contract, indicating continued use or development of an AI-based virtual agent for council services. Delivery is associated with the East of England. The named buyer is based in Woodbridge, England. The procurement is categorised as a service rather than goods or works, and the opportunity is identified as suitable for small and medium-sized enterprises. The selected supplier, ICS AI Ltd, is also recorded as an SME, providing a relevant indication of the type of organisation that can deliver this requirement.

This procurement has been completed and awarded. The contract was awarded to ICS AI Ltd on 30 July 2025 for £106,229.20 including the stated GBP currency. The contract period runs from 1 August 2025 to 31 July 2027. It was a selective procurement using a call-off from a framework agreement, specifically the CCS G-Cloud 14 Framework, and concerns a variation to the original call-off contract. The tender submission deadline was 30 July 2025 at 12:00. The award is active and the tender is complete. The award description confirms that the change relates to a variation of the original contract rather than a new standalone requirement.

For suppliers assessing future council demand, this award demonstrates a public-sector requirement for an AI virtual agent delivered through a government technology framework. Credible competitors would need capability in AI virtual-agent software and information systems, together with the ability to support a council-facing service throughout a multi-year contract. Experience of framework call-offs, particularly through the G-Cloud route, would be commercially relevant because it is the route used for this purchase. The award to an SME shows that delivery is not limited to large technology providers. Suppliers with demonstrable AI implementation, service support and public-sector delivery capability would be well placed to assess similar requirements from these councils when they return to market.

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Notice Information

Notice Title

AI Virtual Agent for South Norfolk District Council - Variation

Notice Description

This is a Contract Award Notice (Variation) for South Norfolk District Council Additional information: This is a Contract Award Notice for a Variation to the original call off contract.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3823b8d3-29ef-4eec-b577-841f80e8e8d9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/dfd1afc1-1bd1-4fb5-a364-242e910d6eb8
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£106,229 £100K-£500K
Lots Value
Not specified
Awards Value
£106,229 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Jul 20251 years ago
Contract Period
1 Aug 2025 - 31 Jul 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
East Suffolk Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WOODBRIDGE
Postcode
IP12 4AU
Postcode Area
Ipswich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH63 East Suffolk
Delivery Location
Not specified
Local Authority
East Suffolk
Electoral Ward
Woodbridge
Westminster Constituency
Suffolk Coastal

Supplier Information

Number of Suppliers
1
Supplier Name

ICS.AI LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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