Tender

PROVISION OF CALL CENTRE SOFTWARE MAINTENANCE CONTRACT

CROWN COMMERCIAL SERVICE

This public procurement record has 1 release in its history.

Tender

18 Nov 2016 at 20:17

Tender Notice
Summary of the contracting process

The Crown Commercial Service is initiating a procurement process for the "Provision of Call Centre Software Maintenance Contract". This tender falls under the services industry category, specifically related to call centre operations. The procurement stage is currently in the Tender phase, with the deadline for submitting proposals set for Friday, 13th March 2015, at 17:00. The contract period will commence on 1st April 2015 and continue until 31st March 2016. The opportunities are open to suppliers across the United Kingdom and other delivery addresses include British Overseas Territories and Europe.

This tender presents a significant opportunity for businesses specialising in IT services and software maintenance, particularly those with capabilities in call centre technologies. Small and medium enterprises (SMEs) are encouraged to participate, making this a favourable bid for providers looking to leverage government contracts to grow their business. Interested suppliers must register on the Crown Commercial Service e-Sourcing Suite and express their interest promptly to ensure they receive the Invitation to Tender in time to prepare their submissions.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

PROVISION OF CALL CENTRE SOFTWARE MAINTENANCE CONTRACT

Notice Description

Potential Providers must first be registered on the Crown Commercial Service e-Sourcing Suite. If you have not yet registered on the eSourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk by following the link 'Register for CCS eSourcing'. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so at the Invitation to Tender stage. Full instructions for registration and use of the system can be found at http://gps.cabinetoffice.gov.uk/i-am-supplier/respond-tender Once you have registered on the e-Sourcing Suite, you will need to express and interest for the Insert Title This is done by emailing ExpressionOfInterest@CCS.gsi.gov.uk. Your email must clearly state: * the name of this procurement PROVISION OF CALL CENTRE SOFTWARE MAINTENANCE CONTRACT and the RM5200 SO8346 the name of the registered supplier; and * the name and contact details for the registered individual sending the email. Crown Commercial Service will then process this email and assign your organisation to the opportunity. The registered user will receive a notification email to alert them once this has been done. The Invitation to Tender will be issued by close of play on Wednesday 4th March 2015 and therefore suppliers can register on the e-Sourcing Suite between the issue date of this Contracts Finder advert and the deadline date. The deadline date for submission of proposals will be Friday 13th March 2015 17:00 It is advised however that Potential Providers register as soon as practically possible in order to receive the Invitation to Tender and have a sufficient amount of time to respond. For technical assistance on use of the e-Sourcing Suite please contact the Helpdesk: Freephone: 0345 010 3503 Email: supplier@CCS.gsi.gov.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3a32275b-adc8-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/50386ba6-3c3a-44f8-841d-ed02c9a87dd8
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
13 Mar 2015Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2015 - 31 Mar 2016 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWPORT
Postcode
NP10 8QQ
Post Town
Newport
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL54 Monmouthshire and Newport
Delivery Location
Not specified
Local Authority
Newport
Electoral Ward
Tredegar Park and Marshfield
Westminster Constituency
Newport West and Islwyn

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-3a32275b-adc8-11e6-9901-0019b9f3037b-2016-11-18T20:17:26Z",
    "date": "2016-11-18T20:17:26Z",
    "ocid": "ocds-b5fd17-3a32275b-adc8-11e6-9901-0019b9f3037b",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "RM5200 SO8346",
        "title": "PROVISION OF CALL CENTRE SOFTWARE MAINTENANCE CONTRACT",
        "description": "Potential Providers must first be registered on the Crown Commercial Service e-Sourcing Suite. If you have not yet registered on the eSourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk by following the link 'Register for CCS eSourcing'. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so at the Invitation to Tender stage. Full instructions for registration and use of the system can be found at http://gps.cabinetoffice.gov.uk/i-am-supplier/respond-tender Once you have registered on the e-Sourcing Suite, you will need to express and interest for the Insert Title This is done by emailing ExpressionOfInterest@CCS.gsi.gov.uk. Your email must clearly state: * the name of this procurement PROVISION OF CALL CENTRE SOFTWARE MAINTENANCE CONTRACT and the RM5200 SO8346 the name of the registered supplier; and * the name and contact details for the registered individual sending the email. Crown Commercial Service will then process this email and assign your organisation to the opportunity. The registered user will receive a notification email to alert them once this has been done. The Invitation to Tender will be issued by close of play on Wednesday 4th March 2015 and therefore suppliers can register on the e-Sourcing Suite between the issue date of this Contracts Finder advert and the deadline date. The deadline date for submission of proposals will be Friday 13th March 2015 17:00 It is advised however that Potential Providers register as soon as practically possible in order to receive the Invitation to Tender and have a sufficient amount of time to respond. For technical assistance on use of the e-Sourcing Suite please contact the Helpdesk: Freephone: 0345 010 3503 Email: supplier@CCS.gsi.gov.uk",
        "datePublished": "2015-03-04T17:30:09Z",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "tenderPeriod": {
            "endDate": "2015-03-13T23:59:59Z"
        },
        "contractPeriod": {
            "startDate": "2015-04-01T00:00:00+01:00",
            "endDate": "2016-03-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/50386ba6-3c3a-44f8-841d-ed02c9a87dd8",
                "datePublished": "2015-03-04T17:30:09Z",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "application/pdf",
                "description": "Invitation to Tender",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/4f4ef3dd-7ae4-4db7-bd39-4bb173b313b6",
                "format": "application/pdf"
            },
            {
                "id": "3",
                "documentType": "application/pdf",
                "description": "Appendix B Statement of Requirements",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/294b3889-ef93-4914-9847-91aa6d948d6f",
                "format": "application/pdf"
            },
            {
                "id": "4",
                "documentType": "application/pdf",
                "description": "Appendix D Response Guidance",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/9bc5f2ca-1625-4c54-abd8-07e533a14d2b",
                "format": "application/pdf"
            },
            {
                "id": "5",
                "documentType": "application/pdf",
                "description": "Appendix C Terms and Conditions for Services",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/0725122f-5b02-4fc3-bb86-208bf0025f1c",
                "format": "application/pdf"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/6sQD8uds",
            "name": "Crown Commercial Service",
            "identifier": {
                "legalName": "Crown Commercial Service",
                "scheme": "GB-SRS",
                "id": "supplierregistration.cabinetoffice.gov.uk/6sQD8uds"
            },
            "address": {
                "streetAddress": "Prospect house",
                "locality": "Newport",
                "postalCode": "NP10 8QQ",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "spot.buying@ccs.gsi.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/6sQD8uds",
        "name": "Crown Commercial Service"
    }
}