Award

Provision of ITSM for FSET

CABINET OFFICE

This public procurement record has 1 release in its history.

Award

10 Sep 2024 at 10:57

Summary of the contracting process

The Cabinet Office has completed the procurement process titled "Provision of ITSM for FSET," specifically for the Freshdesk ITSM solution. This procurement falls under the Software package and information systems industry category (CPV code 48000000) and is undertaken as a call-off from a framework agreement, using a selective procurement method. The delivery location is Westminster, London (postcode SW1A 2BQ). Notable dates include the end of the tender period on 10th August 2024, the start date of the contract on 27th August 2024, and the end date on 26th August 2025. The awarded contract's value is £240,488, and Freshworks Inc is the supplier.

This tender opens doors for businesses specialising in IT service management solutions, particularly those offering software package and information systems. Although this specific contract was not suited for SMEs or VCSEs, large-scale IT solution providers, especially those with products similar to Freshdesk, would stand to benefit from such opportunities. Businesses adept at navigating framework agreements and possessing the necessary credentials and scale to fulfil government contracts would find this procurement process especially advantageous for growth and establishing credibility in the public sector.

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Notice Title

Provision of ITSM for FSET

Notice Description

For the provision of the Freshdesk ITSM solution for the Cabinet Office FSET

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3a96c870-5c90-4461-bf15-a7021991012a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0a816284-2768-4aa5-b6c1-7670046593da
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£240,488 £100K-£500K
Lots Value
Not specified
Awards Value
£240,488 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
10 Sep 20241 years ago
Submission Deadline
10 Aug 2024Expired
Future Notice Date
Not specified
Award Date
27 Aug 20241 years ago
Contract Period
26 Aug 2024 - 26 Aug 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
CABINET OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2BQ
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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