Tender

Low Code Customer Experience Platform (Cloud Based)

DONCASTER COUNCIL

This public procurement record has 1 release in its history.

Tender

31 May 2023 at 15:47

Tender Notice
Summary of the contracting process

The City of Doncaster Council is seeking suppliers to provide a Cloud based Low-Code Customer Experience Platform as part of its Customer Experience Strategy 2023 - 2026. The procurement method is an Open procedure, with bids due by June 30, 2023. The contract period is set to start on September 4, 2023, and end on September 4, 2033. The opportunity falls under the IT services category, specifically relating to consulting, software development, Internet, and support.

This tender by the Doncaster Council offers opportunities for businesses specialised in IT services to contribute to the enhancement of the customer experience for Doncaster residents. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprise (VCSE) organisations are encouraged to participate. Companies looking to provide innovative solutions for digital customer experience management are well-suited to compete for this contract.

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Notice Information

Notice Title

Low Code Customer Experience Platform (Cloud Based)

Notice Description

The City of Doncaster Council (the Council) has recently approved its new Customer Experience Strategy 2023 - 2026, this strategy seeks to further improve and modernise the experience of Doncaster residents when contacting the Council, including increased digital access. The Council has recently conducted a market assessment to gain an understanding of the current market and this engagement has helped to establish the following specification in order to ensure the Council's outcomes for the provision of its Customer Experience Management are supported and achieved over the life of this contract. Therefore, the Council invites bids to be submitted by suppliers who can supply the Council with a Cloud based Low-Code Customer Experience Platform that can be developed upon and utilised across both Council and Partner Organisations.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3aa61364-b28a-4b99-b5b0-dd616f3f7987
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9a06c248-b1bd-451f-b196-6dcd1496345e
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£1
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
31 May 20232 years ago
Submission Deadline
30 Jun 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
3 Sep 2023 - 4 Sep 2033 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DONCASTER COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DONCASTER
Postcode
DN1 3BU
Post Town
Doncaster
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE35 Doncaster
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Doncaster
Electoral Ward
Town
Westminster Constituency
Doncaster Central

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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