Award

Out of Hours Telephone Service

UTTLESFORD DISTRICT COUNCIL

This public procurement record has 1 release in its history.

Award

25 Jun 2025 at 07:29

Summary of the contracting process

The public procurement process for the "Out of Hours Telephone Service" was conducted by Uttlesford District Council, located in Saffron Walden, England. This tender falls under the Customer Services category and involves providing telephone services outside of regular business hours. The procurement process was initiated with a single tender action below threshold, and the contract awarded to Norse Commercial Services Ltd commenced on 1st April 2025, running until 31st March 2027. The award was made active on 1st March 2025, and the award notice was published on 25th June 2025. The total contract value is £25,000.

This contract represents a valuable opportunity for businesses specializing in customer services, particularly those with expertise in telephony solutions. Companies of varying sizes, particularly small and medium-sized enterprises, could potentially benefit from similar contracts as they may meet suitability requirements set out by the council. Exploring future tenders in this domain can drive growth by expanding service offerings, entering new geographical markets, and enhancing the service capabilities catered toward public sector organisations in need of reliable out-of-hours support.

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Notice Title

Out of Hours Telephone Service

Notice Description

Provision of out of hours telephone service for Uttlesford District Council

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3b547590-1e12-48cc-809f-7cb142a2d8c5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fc6ae34a-0cc5-4c92-8fd4-5d40d709c84f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79342300 - Customer services

Notice Value(s)

Tender Value
£25,000 Under £100K
Lots Value
Not specified
Awards Value
£25,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
25 Jun 20258 months ago
Submission Deadline
1 Mar 2025Expired
Future Notice Date
Not specified
Award Date
1 Mar 202512 months ago
Contract Period
31 Mar 2025 - 31 Mar 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
UTTLESFORD DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SAFFRON WALDEN
Postcode
CB11 4ER
Post Town
Cambridge
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH35 West Essex
Delivery Location
Not specified

Local Authority
Uttlesford
Electoral Ward
Saffron Walden Audley
Westminster Constituency
North West Essex

Supplier Information

Number of Suppliers
1
Supplier Name

NORSE COMMERCIAL SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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