Award

UK SBS FWMRCR17122ACAS - Evaluation of ACAS online advice and guidance 2017

UK SHARED BUSINESS SERVICES LIMITED

This public procurement record has 1 release in its history.

Award

07 Nov 2017 at 11:42

Award Notice
Summary of the contracting process

The procurement process, initiated by UK Shared Business Services Limited, focuses on the evaluation of ACAS online advice and guidance as specified in the tender titled "UK SBS FWMRCR17122ACAS - Evaluation of ACAS online advice and guidance 2017." This contract falls under the research and development consultancy services category, with an award value of £78,736.31. The contract period began on 2nd November 2017 and will run until 30th November 2018, with the tender period having ended on 23rd October 2017. The project is based in London, United Kingdom, and the procurement method employed was a market research framework.

This tender presents significant opportunities for growth, particularly for businesses specialising in market research, user experience evaluation, and consultancy services. Companies that possess expertise in assessing online guidance platforms and have experience in conducting user surveys would be well-suited to participate in similar tenders. The emphasis on evaluating user experience indicates a demand for innovative approaches that enhance digital service delivery, appealing to both small and medium enterprises looking to expand their presence in the public sector.

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Notice Information

Notice Title

UK SBS FWMRCR17122ACAS - Evaluation of ACAS online advice and guidance 2017

Notice Description

The overall objective of this research is to evaluate the quality and user experience of written guidance on the Acas website, and whether the service is meeting customer need, with a view to informing the construction of the new Acas website and ongoing efforts to encourage the use of online guidance rather than the helpline. We would also like to establish a baseline against which we can benchmark in future, once the website has been reengineered. To do this, we would like to evaluate the user experience; the ease with which the user can find what they are looking for; subsequent actions taken by the user on the basis of the information they have accessed; success and failure measures.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3ba7f822-662b-4cb6-95c5-7675f7e62297
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0d656dae-48c1-46eb-84f5-b86ef7b1f3e4
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Market Research Framework
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

73200000 - Research and development consultancy services

79300000 - Market and economic research; polling and statistics

Notice Value(s)

Tender Value
£85,000 Under £100K
Lots Value
Not specified
Awards Value
£78,736 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
7 Nov 20178 years ago
Submission Deadline
23 Oct 2017Expired
Future Notice Date
Not specified
Award Date
31 Oct 20178 years ago
Contract Period
2 Nov 2017 - 30 Nov 2018 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UK SHARED BUSINESS SERVICES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWINDON
Postcode
SN2 1ET
Post Town
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
TLI London
Local Authority
Swindon
Electoral Ward
Rodbourne Cheney
Westminster Constituency
Swindon North

Supplier Information

Number of Suppliers
1
Supplier Name

IFF RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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